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Encore DVD CS6 does not open on Enterprise
Hello Professionals !!!
I have the following problem with “Encore DVD CS6”:
I installed on my machine for a period of evaluation the Windows 10 Enterprise 2016 LTSB (I know it is for companies the OS but this is not the case), however my Encore DVD CS6 does not work, it starts loading and closes alone, someone here already Did you go through that and know how to solve it?The log file error is as follows:
2018-07-14 11:11:26 [4184] AMT: START SESSION, library version 6.0.0.75,6.0
2018-07-14 11:11:26 [4184] AMT: Initializing C:\Program Files\Adobe\Adobe Encore CS6
2018-07-14 11:11:26 [4184] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2018-07-14 11:11:26 [4184] AMT: Virtualization Turned off
2018-07-14 11:11:26 [4184] PCDService: PCD Service in non-threaded mode
2018-07-14 11:11:26 [4184] performance: AMTPreObtainProductLicense took 0.670334 ms
2018-07-14 11:11:26 [4184] AMT: RW check key updated !
2018-07-14 11:11:26 [4184] AMT: App Product Locale [0] = pt_BR
2018-07-14 11:11:26 [4184] AMT: App Product Locale [1] = en_US
2018-07-14 11:11:26 [4184] AMT: App Product Locale [2] = en_AE
2018-07-14 11:11:26 [4184] AMT: App Product Locale [3] = en_GB
2018-07-14 11:11:26 [4184] AMT: App Product Locale [4] = en_IL
2018-07-14 11:11:26 [4184] AMT: App Product Locale [5] = cs_CZ
2018-07-14 11:11:26 [4184] AMT: App Product Locale [6] = nl_NL
2018-07-14 11:11:26 [4184] AMT: App Product Locale [7] = pl_PL
2018-07-14 11:11:26 [4184] AMT: App Product Locale [8] = ru_RU
2018-07-14 11:11:26 [4184] AMT: App Product Locale [9] = sv_SE
2018-07-14 11:11:26 [4184] AMT: App Product Locale [10] = tr_TR
2018-07-14 11:11:26 [4184] AMT: App Product Locale [11] = zh_TW
2018-07-14 11:11:26 [4184] config: Loading configuration for C:\Program Files\Adobe\Adobe Encore CS6\AMT\application.xml
2018-07-14 11:11:26 [4184] config: Found payload code {46251F95-B2F8-484A-9B5B-8C0E5A43A202}
2018-07-14 11:11:26 [4184] PCDService: found driver code {E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}
2018-07-14 11:11:26 [4184] config: config: Host app was installed, using installed license configuration.
2018-07-14 11:11:26 [4184] PCDService: Failed to read value for key [FLMap] in hive [EncoreApp-CS6-Win-GM{|}ALL] from cache : 769
2018-07-14 11:11:26 [4184] config: Setting current license to the driver at startup because no mapping was found.
2018-07-14 11:11:26 [4184] config: Setting current license to MasterCollection-CS6-Win-GM [ALL]
2018-07-14 11:11:26 [4184] config: payload code: {46251F95-B2F8-484A-9B5B-8C0E5A43A202}
2018-07-14 11:11:26 [4184] config: driver payload code: {E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}
2018-07-14 11:11:26 [4184] config: driver licensing code: MasterCollection-CS6-Win-GM
2018-07-14 11:11:26 [4184] config: current licensing code: MasterCollection-CS6-Win-GM
2018-07-14 11:11:26 [4184] config: current locale code: ALL
2018-07-14 11:11:26 [4184] config: Done loading configuration
2018-07-14 11:11:26 [4184] config: Setting insalled locales
2018-07-14 11:11:26 [4184] config: Changing locale to “en_US” because old locale “” is not in the new list of installed languages
2018-07-14 11:11:26 [4184] AMT: Installed Locale [0] = en_US
2018-07-14 11:11:26 [4184] AMT: Reordered Locale [0] = en_US
2018-07-14 11:11:26 [4184] AMT: Reordered Locale [1] = en_AE
2018-07-14 11:11:26 [4184] AMT: Reordered Locale [2] = en_GB
2018-07-14 11:11:26 [4184] AMT: Reordered Locale [3] = en_IL
2018-07-14 11:11:26 [4184] AMT: config: Finding license info for payload: {E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}
2018-07-14 11:11:26 [4184] AMT: config: PayloadCode: {46251F95-B2F8-484A-9B5B-8C0E5A43A202}
2018-07-14 11:11:26 [4184] AMT: config: Driver PayloadCode: {E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}
2018-07-14 11:11:26 [4184] AMT: config: Installed LicensingCode: MasterCollection-CS6-Win-GM
2018-07-14 11:11:26 [4184] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{46251F95-B2F8-484A-9B5B-8C0E5A43A202}] in master : 10
2018-07-14 11:11:26 [4184] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2018-07-14 11:11:26 [4184] PCDService: No value for key [BridgeTalkCode] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2018-07-14 11:11:26 [4184] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [EncoreApp-CS6-Win-GM] in master : 10
2018-07-14 11:11:26 [4184] PCDService: No value for key [EULA] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2018-07-14 11:11:26 [4184] PCDService: No value for key [Registration] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2018-07-14 11:11:26 [4184] PCDService: No value for key [Registration] in hive [{46251F95-B2F8-484A-9B5B-8C0E5A43A202}] in master : 10
2018-07-14 11:11:26 [4184] PCDService: No value for key [Growl] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2018-07-14 11:11:26 [4184] PCDService: No value for key [Growl] in hive [{46251F95-B2F8-484A-9B5B-8C0E5A43A202}] in master : 10
2018-07-14 11:11:26 [4184] PCDService: No value for key [EULAForPassive] in hive [EncoreApp-CS6-Win-GM] in master : 10
2018-07-14 11:11:26 [4184] PCDService: No value for key [EULAForPassive] in hive [MasterCollection-CS6-Win-GM] in master : 10
2018-07-14 11:11:26 [4184] PCDService: No value for key [Updates] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2018-07-14 11:11:26 [4184] PCDService: No value for key [Updates] in hive [{46251F95-B2F8-484A-9B5B-8C0E5A43A202}] in master : 10
2018-07-14 11:11:26 [4184] PCDService: No value for key [SuiteFeatureCount] in hive [MasterCollection-CS6-Win-GM] in master : 10
2018-07-14 11:11:26 [4184] AMT: Application can be serialized (Non Passive App).
2018-07-14 11:11:26 [4184] PCDService: Failed to read value for key [LicensedLocales] in hive [EncoreApp-CS6-Win-GM{|}LicLoc] from cache : 769
2018-07-14 11:11:26 [4184] PCDService: Failed to read value for key [SN] in hive [MasterCollection-CS6-Win-GM{|}en_US] from cache : 769
2018-07-14 11:11:26 [4184] config: No en_US licensed serial number found in MasterCollection-CS6-Win-GM
2018-07-14 11:11:26 [4184] config: Setting current license to MasterCollection-CS6-Win-GM [ALL]
2018-07-14 11:11:26 [4184] config: Enigma Data Found from SLCache
2018-07-14 11:11:26 [4184] PCDService: Failed to read value for key [AMTConfigPath] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] from cache : 769
2018-07-14 11:11:26 [4184] PCDService: No value for key [ExpirationDate] in hive [EncoreApp-CS6-Win-GM] in master : 10
2018-07-14 11:11:26 [4184] PCDService: No value for key [LineCV 1] in hive [MasterCollection-CS6-Win-GM{|}ALL] in cache : 519
2018-07-14 11:11:26 [4184] PCDService: No value for key [LineCV 3] in hive [MasterCollection-CS6-Win-GM{|}ALL] in cache : 519
2018-07-14 11:11:26 [4184] PCDService: No value for key [LineCV 4] in hive [MasterCollection-CS6-Win-GM{|}ALL] in cache : 519
2018-07-14 11:11:26 [4184] PCDService: No value for key [LineCV 5] in hive [MasterCollection-CS6-Win-GM{|}ALL] in cache : 519
2018-07-14 11:11:26 [4184] PCDService: No value for key [LineCV 6] in hive [MasterCollection-CS6-Win-GM{|}ALL] in cache : 519
2018-07-14 11:11:26 [4184] PCDService: No value for key [LineCV 7] in hive [MasterCollection-CS6-Win-GM{|}ALL] in cache : 519
2018-07-14 11:11:26 [4184] PCDService: No value for key [LineCV 2] in hive [MasterCollection-CS6-Win-GM{|}ALL] in cache : 519
2018-07-14 11:11:26 [4184] AMT: Subsequent launch (serial [92298406649049231379]).
2018-07-14 11:11:26 [4184] AMT: Application state initialized. Obtaining Product License.
2018-07-14 11:11:26 [4184] AMT: Obtaining client features from cache.
2018-07-14 11:11:26 [4184] PCDService: Failed to get feature status from hive [MasterCollection-CS6-Win-GM{|}ALL]: 770
2018-07-14 11:11:26 [4184] PCDService: Failed to get feature status from hive [MasterCollection-CS6-Win-GM{|}ALL]: 770
2018-07-14 11:11:26 [4184] PCDService: Failed to get feature status from hive [MasterCollection-CS6-Win-GM{|}ALL]: 770
2018-07-14 11:11:26 [4184] PCDService: Failed to get feature status from hive [MasterCollection-CS6-Win-GM{|}ALL]: 770
2018-07-14 11:11:26 [4184] PCDService: Failed to get feature status from hive [MasterCollection-CS6-Win-GM{|}ALL]: 770
2018-07-14 11:11:26 [4184] PCDService: Failed to get feature status from hive [MasterCollection-CS6-Win-GM{|}ALL]: 770
2018-07-14 11:11:26 [4184] PCDService: Failed to get feature status from hive [MasterCollection-CS6-Win-GM{|}ALL]: 770
2018-07-14 11:11:26 [4184] AMT: Obtaining client product info from cache.
2018-07-14 11:11:26 [4184] PCDService: No value for key [ExpirationDate] in hive [EncoreApp-CS6-Win-GM] in master : 10
2018-07-14 11:11:26 [4184] PCDService: No value for key [ENABLE_GUEST] in hive [MasterCollection-CS6-Win-GM] in master : 10
2018-07-14 11:11:26 [4184] PCDService: No value for key [ExpirationDate] in hive [EncoreApp-CS6-Win-GM] in master : 10
2018-07-14 11:11:26 [4184] AMT: Running in PROV_APP
2018-07-14 11:11:26 [4184] PCDService: No value for key [EULADelay] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2018-07-14 11:11:26 [4184] PCDService: No value for key [EULADelay] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2018-07-14 11:11:26 [4184] PCDService: No value for key [MediaTag] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2018-07-14 11:11:26 [4184] config: No media tag found for payload {E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}
2018-07-14 11:11:26 [4184] config: Using default media policy RET
2018-07-14 11:11:26 [4184] uiswitch: EULA has already been accepted.
2018-07-14 11:11:26 [4184] AMT: This is a subsequent launch. Deferring services.
2018-07-14 11:11:26 [4184] performance: AMTObtainProductLicense took 14.926560 ms
2018-07-14 11:11:27 [4184] performance: AMTValidateProductLicense took 0.001201 ms
2018-07-14 11:11:27 [4184] AMT: AMTGetParentLEIDLicenseStatus called.
2018-07-14 11:11:27 [4184] SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.301001).
2018-07-14 11:11:27 [4184] SLCoreService: Service construction took 0.0 ms and succeed.
2018-07-14 11:11:27 [4184] AMT: Parent LEID not passed Relying on Licensing LEID MasterCollection-CS6-Win-GM
2018-07-14 11:11:27 [4184] SLCoreService: Syncing to license store…
2018-07-14 11:11:27 [4184] SLCoreService: Found client mkey.
2018-07-14 11:11:27 [4184] SLCoreService: Loading license references…
2018-07-14 11:11:27 [4184] SLCoreService: Found 5 license file(s)
2018-07-14 11:11:27 [4184] SLCoreService: Parsing license file [151923421.lic] succeed.
2018-07-14 11:11:27 [4184] SLCoreService: Parsing license file [188458141.lic] succeed.
2018-07-14 11:11:27 [4184] SLCoreService: Parsing license file [22702493.lic] succeed.
2018-07-14 11:11:27 [4184] SLCoreService: Parsing license file [234771805.lic] succeed.
2018-07-14 11:11:27 [4184] SLCoreService: Parsing license file [28738525.lic] succeed.
2018-07-14 11:11:27 [4184] SLCoreService: License store synchronization took 17.6 ms and succeed.
2018-07-14 11:11:27 [4184] SLCoreService: Query license: type = 2, duration = permanent, remaining = permanent.
2018-07-14 11:11:27 [4184] PCCheck: Royalty Bearing.
2018-07-14 11:11:27 [4184] PCCheck: Protected Content.
2018-07-14 11:11:27 [4184] PCCheck: Breaking Out!
2018-07-14 11:11:27 [4184] AMT: Return Code 3
2018-07-14 11:11:27 [4184] performance: AMTGetParentLEIDLicenseStatus took 17.834843 ms
2018-07-14 11:11:27 [4184] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2018-07-14 11:11:27 [4184] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{46251F95-B2F8-484A-9B5B-8C0E5A43A202}] in master : 10
2018-07-14 11:11:27 [4184] PCDService: No value for key [Updates] in hive [{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] in master : 10
2018-07-14 11:11:27 [4184] PCDService: No value for key [Updates] in hive [{46251F95-B2F8-484A-9B5B-8C0E5A43A202}] in master : 10
2018-07-14 11:11:27 [4184] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2018-07-14 11:11:27 [4184] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Encore CS6\updaternotifications.dll
2018-07-14 11:11:27 [4184] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Encore CS6\updaternotifications.dll
2018-07-14 11:11:27 [4184] SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.301001).
2018-07-14 11:11:27 [4184] SLCoreService: Service destruction took 0.4 ms and succeed.
2018-07-14 11:11:27 [4184] performance: AMTReleaseProductLicense took 0.715963 ms
2018-07-14 11:11:27 [4184] AMT: END SESSION.If anyone can help me I’ll be very grateful !!!
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8 Replies
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What kind of license: cloud subscription or disk install with license key?
It is failing licensing.
Stan Jones
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You are in the trial version 🙁
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Ah, yes. There is no Encore trial. It will install with Premiere Pro, but will not run until licensed.
Stan Jones
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I understood, I did not know about this problem.
But can you tell me if it will work on OS Enterprise? -
I do not know for enterprise. I see no reason it would not, but it is EOL (end of life) and is officially not supported on modern operating systems. But many of us use it.
Stan Jones
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Can I have trouble getting an irregular license just to test the full version to see if I buy the package or not?
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I can’t speak for W10, but a couple years ago at work I installed and ran it on W7-64 Enterprise, and it worked flawlessly there.
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Very strange this, I will check more deeply what it may be but for now thank you very much
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