Encore CS4 Timeline-Crash

[Rajesh Lamba]

Can you update your nvidia graphics card drivers? There were some issues discussed on adobe forum with old nvidia graphics card drivers which seems to go away after updating to the latest drivers

[Minu Sharma]

Hi Tim ,

Can you update your nvidia graphics card drivers? There were some issues discussed on adobe forum with old nvidia graphics card drivers which seems to go away after updating to the latest drivers

Please respond if this solves your problem .

Thanks
Minu

[Tim Kolb]

Thanks guys. It did turn out I was running far older drivers than I’d realized, though honestly I don’t really think much about Open GL cards with DVD authoring…

Also…I’ve typically NOT been able to run the most up-to-date NVIDIA drivers on my workstation as typically the Adobe Certified drivers are 2-3 versions back.

I did see the thread with the advice on the Adobe forums, but I did not see a post confirming that it solved the issue.

Thanks again.

TimK,
Director, Consultant
Kolb Productions,

[Jeff Hall]

I to am having the same issue with Encore CS4 but have current drivers for my Display Card: SAPPHIRE Radeon HD 4870 512MB GDDR5 Toxic ver. I’m opening Premiere Pro CS4 with the default presets of HDV Capture, HDV 1080i30 software only mode. I’m capturing from my Canon HV20 using firewire HDV out 1440 x 1080. All goes well during the editing process but when I Dynamic Link and playback in Encore CS4 I observe dropped frames or stop and starts in Encore timeline sequence. If I continue to play timeline Encore will hang and even crash. While still running Encore I can go back to Premiere Pro and play the timeline sequence with no issues. I will mention that I have the Matrox RT.X2 installed. But when starting a project I’m doing software only and disabling RT.X2 hardware playback. If I remove all effects in the timeline sequence and then Dynamic link to Encore the playback is normal with no effects. If I remove the Dynamic Linked timeline from Encore and export the Premiere Pro CS4 project using Adobe Media Encoder CS4 with a setting of MPEG 2 Blu-ray 1440 x 1080i 29.97 High Quality. I than import this MPEG2 back into Adobe Encore CS4 and it plays without dropping frames or hang-ups. I’ve even did a complete build on a separate drive without the Matrox RTX2 installed and only Adobe Creative Suite 4 Production Premium and have same issue.

Thanks for any imput

Build

Case: Coolmaster-830
Op System: Vista Ultima 64 Bit
Edit Suite: Adobe Creative Suite 4 Production Premium Line Upgrade
Adobe Premiere Pro CS 4.0.1 update before installing RT.X2 Card and 4.0 tools
Performed updates on all Adobe Production Premium Products as of 01/12/2009
Matrox RTX2 4.0 Tools
Main Display: Dell 3007 30″
DVI Monitor: Dell 2408WFP 24″
MB: ASUS P5E3 Deluxe/WiFi-AP LGA 775 Intel X38
Display Card: SAPPHIRE Radeon HD 4870 512MB GDDR5 Toxic ver.
PS: Corsair|CMPSU-1000HX 1000W
CPU: INTEL Quad Core Q9650 3G
MEM: 2Gx4|Corsair TW3X4G1333C9DHXR DDR3 (8 Gigs Total)
1 Sys Drive: Seagate Barracuda 7200.11 500GB 7200 RPM 32MB
Cache SATA 3.0Gb/s
2 Raid 0: Seagate Barracuda 7200.11 500GB 7200 RPM 32MB Cache SATA 3.0Gb/s Using Intel’s integrared Raid Controller on MB

[Tim Kolb]

All you’re seeing is the extra load caused by the unrendered effects on the PPro timeline. PPro may be able to run the timleine, but Encore is an additional layer of dyanamic-linked overhead.

You could probably play back SD footage dynamic linked to a PPro sequence, but unrendered HD with effects, particularly on a temporally compressed file like HDV is simply going to take some resources…

As you found out in your tests, rendering out a source file for Encore instead of dynamic-linking to the PPro sequence solves the problem.

TimK,
Director, Consultant
Kolb Productions,

[Larry S. evans ii]

Tim,

Wondering if you’ve had nay luck with this. I’ve got it happening on two machines. One does in fact have NVidia drivers which are probably older in order to play nice with my Lightwave. But the other machine doesn’t have hardware OpenGL. Everything else plays nice except Encore on both machines.

Any info is appreciated. This will become a real problem in a few weeks.

Larry

Larry S. Evans II
Executive Producer
Digital I Productions

[Jeff Hall]

Tim,
I would agree with Larry Evans and thanks for your responce. The question is….whats the difference between Premiere Pro CS4 and Encore CS4 when playing back the same file structure. Encore seems to be very resource hungary even when open independently of Pre Pro CS4. In other words I only have Encore running but have the same issues. If Adobe is serious about supporting a seamless process moving back and forth between both applications using Dynamic Link this needs to work better.

Again Thanks

[Tim Kolb]

Larry,

can you be specific about the workflow…i.e. loading PPro sequences or just loading clips? If they’re clips are they DV? HDV? already compressed to MPEG2? H264? etc…

Note everything you can think of…

TimK,
Director, Consultant
Kolb Productions,

[Tim Kolb]

Are you loading a PPro szequence or a clip?

If you’re loading a sequence, PPro is launching a “headless” version (check your task manager, that’s what they call it…)to interpret the sequence file…

TimK,
Director, Consultant
Kolb Productions,

[Larry S. evans ii]

Well, the shortest answer is that upgrading the NVidia drivers on the one machine appears to have resolved the issue. However, on the other machine I cannot now even start Encore without it crashing, and Premiere seems also to collapse when trying to load objects into the timeline.

This behavior follows the installation of the first set of updates from Adobe, and I have noted some other people in the Adobe forums reporting a similar issue. This appears to be a bug of a collosal nature with some machines. I’m happy i have one I can use, but this is clearly not an “improvement”.

Any idea on rolling back an Adobe update? Never had to do it before so I’m not sure if it’s even possible.

Larry S. Evans II
Executive Producer
Digital I Productions