Encore CS4 Crashes

[Jeff Manghera]

Unfortunately, re-installing Encore was the only thing that seemed to work. If just opening the project is a problem, try double clicking on the project file itself, rather than opening Encore first.

[Larry Weil]

where do I find the appdata file in XP? I did a search and nothing came up.

[Antti Karhu]

Hi,

I’m a AV-technical support on a vocational school in Finland (so first of all, sorry about my english).

Here is my story and solution.

I installed CS4 production premium to 2 indentical computers. On a first computer, that I installed the package, everything worked fine. All the major programs like AE, PS, Premiere & Encore launched perfectly.

When I installed the package to the second computer, everything but the Encore launched. First time that I tryed to open Encore, it stopped, outputted error-report ja then the computer restarted by itself. After this the Encore just outputted the error-report allmost immediately when I tryed to open the program.

I have read these forums for hours to find the right solution for the problem. I have tryed all the software updates and downgrades to graphicscard, quicktime and all but nothing seemed to work.

Many instructions were about destroying the appdata file. It took me a while to find that file but eventually I did and that solved the problem in my case.

It’s true that all the updates and all the little things that I did before finding the right way, maybe affected the final result but the only thing that solved the problem for me was finding and destroying the appdata file.

Before that, I created new account and tryed to launch Encore from there. It did launch so that ensured me that there was something wrong with the account I usually work with.

So here are the instructions, how to find the appdata file (windows XP). It’s under hidden-folder!

https://techrepublic.com.com/5208-6230-0.html?forumID=49&threadID=132452&messageID=796603

In my case, after revealing the hidden folders, the path was

C:\Documents and Settings \”user name”\Application Data\Adobe\Adobe encore\

So notice that the/my right path differs from the instructions on the link above concerning “local settings”-folder.

Under Adobe Encore-folder, there is 4.0-named folder. Throw that to trash and thats it.

I hope that this post helps someone.

So now I will start using these programs (and our students too) and I hope that I don’t have to spend more hours on forums to solve problems that comes out AFTER the program has successfully launched 😉

-Antti

[Helena Laczko]

Hey,

I am having pretty much the same problem. Working on Mac Snow leopard, was just going to open Encore to work on DVD menu, and all looks like it’s going to open and then suddenly it crashes. I tried several times in a raw, but always the same result. I was working on the program two weeks ago and everything was fine. Anyone can help? Where would I find that appdata file you are mentioning on my mac?

🙂 Helena

racoonka

[Jeff Manghera]

It’s been since I’ve had that problem. From what I can recall, re-installing Encore solved the problem. However, it seemed that I had to re-install it every time I started a new project (a few months apart).

[Pete Middleton]

Thanks SO SO SO much!!
Big project and could not get Encore to load, after trying to create new account it refused me access to build, updated graphics card. then eventually banged my head off the key board as to how I would get my project from encore onto DVD that we spent weeks building (18 short films with commentary and extras etc.)
Now I can finally see it my project where it belongs on DVD!!!
massive thanks guys you saved my skin. and my keyboard.