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DVD Replication Issue
OK . . . long story, but looking for some ideas.
I have authored a DVD for a client, had issues with getting a DDP image to the duplication facility and finally sent them just a playable DVD-R, since there was no copyright protection required for the project.They use an Eclipse system and I assume used it, along with the DVD-R, to make the necessary files for burning the master. They did not build a check disk and upon making some copies they tried playing them and they would not work. Now, the project that I sent them on the DVD-R played fine for me, all buttons and navigation worked as they should. What would cause the copy not to play? Something on my end or theirs?
As a result, I have purchased a DLT drive and sent the project out of Encore as a DVD Master to the DLT and that is what has been sent now . . . but do I have any assurance of that working now?
Of course now my client is up against deadlines and I have to go through 3 levels of people to get to the duplicator. Any ideas?
Thanks!!!!
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7 Replies
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[bart conover] “They did not build a check disk”
Make sure they give you a check disk. Insist on it.
-Jeff
The Focal Easy Guide to Adobe Encore DVD 2.0
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Did they replicate your DVD, or did they duplicate it?
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Good question! As I said in my first post, there are 2 layers of client between myself and the duplicator. I did find out this morning that they did create a check disk . . . and that my original did pass the bit to bit test on the first version . . . but evidently did not play for whoever received the check disk.
The contact that I did make with the company today said it might have been a press related issue. That’s what I know right now.
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If it was pressed, it was replicated. But you’ll want to find that out for sure.
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I’m sure that’s what was done then . . . replication . . . I know they weren’t using my original to just make duplicates. They were running the DVD through Eclipse to make their master.
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Handing a recordable DVD over for mastering is not the cleanest workflow. I don’t know whether that would be responsible for the problem or whether it was something on their end when they converted it to DDP.
However, mastering to DLT from Encore for replication is definitely a supported workflow, and should yield correct results. If the problem persists, look to the replicator first, and call Adobe second.
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That’s what I figured . . . is there any way of looking at what’s on the DLT, except using Gear software?
Using Encore . . . master . . . it wrote files and then ejected the tape. I had an old DLT that I wrote the project to, that I used to back up some other stuff with Windows BU . . . it would not recognize the tape and asked to make it writable . . . . so I assume that what Encore writes to the DLT is not necessarily readable, except by software designed for DVD mastering? Thanks!
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