A client I recently completed a video for is saying that the DVD I made them seems to be randomly skipping chapters. They said that the DVD will get to the end of a chapter and rather than just proceeding to the next, it will jump to a previous chapter or skip several chapters ahead. Strange. They said that they tried it on their DVD player and laptop, which they said are modern. I tested the DVD on my iMac, Xbox 360, and 2 DVD players thoroughly and they worked fine.
Here some extra details:
I used Adobe Encore CS5 (mac version)
The video length is 45 minutes, CBR at 7mbs
I used high quality DVD-R Verbatim printable discs (no labels)
The only possible thing I can think of doing differently is re-burning the DVD at the slowest possible rate (I usually burn discs at the fastest).
Not really sure how to proceed. I’d appreciate some suggestions guys.