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Done with CalDigit
I’m a very loyal customer and have never been pushed to a point to call out a company in public.
BUT
I will never buy a CalDigit product again…
I’ve been in this industry for over 20 years… and every other manufacturer that I have worked with during this time has always offered a fair solution when an equipment failure happens… EVEN if the product is out of warranty.
Not so with CalDigit.
Their so called “support” of a $17k product has been laughable.
Just wanted to warn anyone who is considering a future purchase.
Jamie
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5 Replies
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It’s a shame to hear this. When Jon Shilling was with Cal Digit, things were teriffic. Cal Digit makes very good products, but like you, if I can’t get support, it means absolutely nothing.
Sorry to hear this. Sorry that Cal Digit no longer has a forum on Creative Cow.
Bob Zelin
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Absolutely… When I bought the SuperShare system two years ago, I was so impressed with their customer support.
It was the only cost affordable SAN solution that could push the pixels I needed for higher than HD resolution I work in.
Most of my work is higher than 4K and I need the bandwidth and shared storage.
That system did great work for multi-screen presentations for The United States Capitol Visitors’ Center, United States Institute of Peace, The New York Historical Society, Gettysburg and The National Infantry Museum.
When I emailed and called multiple times last week and please understand I don’t mean any offense by this… I was treated like a wedding Videographer who had just bought a Mac.
I understand my SuperShare system is four months shy of being out of warranty… But I still have yet received a response about a system switch out (which I would pay for) while my switch and hub is being repaired.
As I stated earlier… Been in this business for a LONG time and have never been treated like this after putting a HUGE chunk of change out.
Hell, even the Scitex Cube guys were trying to do the right thing in their last days.
However, I will say ANY SAN I build in the future will be based on MetaSan. Those guys rock.
Jamie
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Meant to say my SuperShare is four months shy of already being out of warranty…
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Got an email from CalDigit this morning saying that they will help me change out my switch.
I’m hoping they will make this right… Because I do really like their products.
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Please do keep us updated. My own experience with CalDigit tech support has been superb. They have helped me way past my warranty period, when I had a very difficult-to-trace problem that turned out to be a cable which simply failed over time, despite not having been moved for 2+ years. I’m sorry you had a different experience. They’d better fix it, fast! For me, tech support is THE MOST important variable when choosing a vendor. Even more important than the performance numbers.
Bob C
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