The last time I used Resolve it was on version 12… so it’s been awhile.
I just bought a new Mac and am now going to download and install Resolve 17. But I’m not sure what has changed or if the dongle I have will still work. I have two Dongle I bought with cameras 6+ years ago. One is still on an imac that is actually still running Mountain Lion and another is unused. Do I need to just download the latest version of Resolve and plug in the dongle for the full version? Is there a full version still? Or is is the free version the only version there is now? Do you think the 6 year old unused Dongle will work if it is needed for the full version?
I was about to download the free version, but wasn’t sure if there was a full version I was supposed to download somewhere else.
I took a closer look at the downloads and now see they sell a “Studio” version for $295. The unused Dongle I have is in a DVD case with DVD that says “DaVinci Resolve” Mac OS X. It does have a serial number on it. Before I stick that serial number in I thought I’d ask here. Do new purchases of Resolve no longer have dongles? I liked the Dongle so I could transfer it to different workstations. Can you still do that with the license download?
The Studio Version seems to want a serial number before I can download it.
Does Blackmagic have a way you can look up my licensing information? I’m curious if I ever licensed my other Dongle (or if they ever required that before, I can’t remember).
Does Blackmagic have customer/tech support now? I remember when I bought my first version of Resolve that at that time when you called BMD you always got to talk to the same guy, I forgot his name. Then they came out with the BMCC and gave away a free version and Dongle for Resolve and with that Resolve had a huge number of new users of Resolve so that when you called BM they were overwhelmed and told you, “If you have any questions about Resolve direct them now to Creative Cow”
I’m not sure what their situation is now… I’m kind of playing catch up.
You can go through support and convert your dongle to a software license key. You will need to have the actual dongle’s serial number handy. This is listed in the paperwork or on the DVD case sticker. Once converted, both *should* be active from then on. So don’t give away or sell your dongle, since it’s still licensed to you.