Dodgy playback and horrendous output times recently in CC

[Joe Chow]

Good to know. Thanks.
2 remaining questions:
1. I thought I experienced performance slowdowns with the Ultra Key filter as well. Can you confirm that?
2. What is the best way to revert to Version 7.1? Uninstall and reinstall? If so, how will I know to stop at 7.1?

[Jonathon Thompson]

peter,

what should we do if we have a NVidia card? currently we are having a hard time viewing h.264 from one of our operating room microscopes.

it has been a while but the last time we had to use h.264 it was no problem. now we cannot even view a file within the program.

sit tight and wait for a fix or roll back to the previous version

[Alan Balch]

[Joe Chow] “Should I not have updated each time Creative Cloud informed me that updates were available?”

Hi Joe,
I don’t know if this will help or not, but I found your post because I was having the same problem today. I wasn’t able to output from PPro when I added graphics to my project. Without the graphics, output was just fine, albeit quite longer than usual.

I noticed the update for PPro CC was available and after running it, everything is running smoothly. Like I say, not sure if that will help or not, but that was my experience.

Alan Balch
Videographer/Carle Foundation Hosptial
alan.balch@carle.com

[Peter Garaway]

[Joe Chow] “Good to know. Thanks.
2 remaining questions:
1. I thought I experienced performance slowdowns with the Ultra Key filter as well. Can you confirm that?
2. What is the best way to revert to Version 7.1? Uninstall and reinstall? If so, how will I know to stop at 7.1?”

1. I’ll look into the Ultra Key effect. It didn’t test all effects so that could be the case.

2. Here’s how you can roll back to a previous CC version.

Step 1: Click on the link below and go to photoshop download page. Once the page is open do not click on anything and go to step 2

https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements &loc=us https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements

Step 2: Click on the link below to initiate the download of Premiere pro CC (make sure that the Photoshop elements page is open)

For MAC: https://trials2.adobe.com/AdobeProducts/PPRO/7/osx10-64/PremierePro_7_L S20.dmg

For Windows:(Click on each link one by one and once all the files are downloaded open the .exe file to begin the installation)

https://trials2.adobe.com/AdobeProducts/PPRO/7/win64/PremierePro_7_LS20 .exe

https://trials2.adobe.com/AdobeProducts/PPRO/7/win64/PremierePro_7_LS20 .7z

Step 3: Once the program is installed go to the link below and update manually.

MAC: https://www.adobe.com/support/downloads/product.jsp?product=98&platform =Macintosh
WIN: https://www.adobe.com/support/downloads/product.jsp?product=98&platform =Windows

Please let me know if you have any troubles updating.

Best,

Peter Garaway
Adobe
Premiere Pro

[Peter Garaway]

[Jonathon Thompson] “what should we do if we have a NVidia card? currently we are having a hard time viewing h.264 from one of our operating room microscopes. “

Hi Jonathon,

Sorry to hear about your troubles. Can you provide details about your system specs? Also what camera generated the footage in question?

Thanks!

Peter Garaway
Adobe
Premiere Pro

[Jonathon Thompson]

hello peter,

we have a dual 6 core 48 gig K5000 T7600. boot is a SSD, media drive is a 3 SAS drives in RAID5 and a SSD render drive

i had to re-install and haven’t configured everything yet (caches, scratches, etc). im hoping we have some basic premier 101 problem i am just over looking.

the video comes from a micro scope, i asked the vendor for the name of it and the recording device. pretty sure it outputs into WMV 720p @ 60fps. which should not be a problem. also the rep told me that they are updating the firmware on both devices. once done this will allow for a few more choices in the future.

any thoughts?

update the microscope is a Leica and the recorder is a Medxchange

[Joe Chow]

Thanks for your response, Alan. I am on the latest PPro update (7.2.1). If you check a few replies back, I was told that there were issues with my specific graphics card as well as a number of filters/effects I was using. So for the project where I used the Fast Color Corrector, I switched to the 3-way Color Corrector instead and both playback and output became immediately smoother and faster respectively. The alternate advice I got was to revert to Version 7.1. I might do that with another project on which I’m having output problems, but that’s a couple of weeks away, and I’m hoping either the new computer I’ve ordered (with a “better” graphics card) will arrive to do away with the problems or 7.2.2 will be out and achieve the same effect.

[Peter Garaway]

[Jonathon Thompson] “pretty sure it outputs into WMV 720p @ 60fps”

Hi Jonathon,

Your system specs look good. Not sure what the exact flavor of WMV your working with so the problem may lay with those files. Have these files ever played back smoothly?

Have you tried any other media type? If other files playback fine, I would suggest converting your WMVs to another ‘more friendly’ format.

Peter Garaway
Adobe
Premiere Pro

[Joe Chow]

Hi, Peter.
I finally reached the point where I needed to work in a “non-hobbled” version of PPr CC. So I tried to follow your instructions to revert to 7.1, but both links for MAC after the Photoshop Elements one do not work.
Please let me if you have alternate instructions. Thanks.
This is becoming very frustrating.
Joe
P.S. Why is 3-way Color Corrector so vastly inferior to its namesake in Final Cut Pro Legacy, as well as Fast Color Corrector?