DLT 4000 not found

[Dominic Osborne]

Hey,

I can tell you that the DLT4000 works absolutely flawlessly in my system, in Encore 1.5 and 1.5.1.

Perhaps go to the Quantum site and make sure you ahve the altest firmware for your drive – you’ll have to dig around as obviously it’s not manufactured anymore. If your drive is not badged as Quantum, then as far as I understand, it actually pretty much is just a quantum drive with a different badge.

I have read that making sure the drive firmware is up-to-date can solve this kind of issue.

Dominic Osborne
—————
Director & Head of Visuals
Eight Eyed Sea Bass Ltd
http://www.eighteyedseabass.com

[Craig Townsend]

Thanks for the reply Dominic. I followed your advice and found that Quantum had newer drivers as well as newer firmware. I installed both but still have the same result. My gut feeling tells me that Encore doesn’t like the onboard Adaptec controller on my X5DA8 motherboard but I could be wrong. There are some other people having similar problems(DLT drive works with anything but Encore) so it appears that Adobe is doing something differently than others for some reason. Apparently DVDit 6 Pro doesn’t have problems for some of those people so maybe I’ll have to end up changing apps. if all else fails.
Thanks again.

Craig Townsend

[Dominic Osborne]

interesting….
my DLT is also connected via an on-board adaptec scsi controller….

Dominic Osborne
—————
Director & Head of Visuals
Eight Eyed Sea Bass Ltd
http://www.eighteyedseabass.com

[Dominic Osborne]

forgot to mention, my motherboard is also one of the excellent supermicro range… (P4DC6).

Dominic Osborne
—————
Director & Head of Visuals
Eight Eyed Sea Bass Ltd
http://www.eighteyedseabass.com

[Craig Townsend]

The X5DA8 does have a newer version SCSI controller but one would hope Encore wouldn’t be that picky, at least if it wasn’t trying to control the drive by itself. I would hope they go through Quantum XP’s drivers since we aren’t talking about any great speeds here. 🙂 The whole thing is very puzzling since it appears many people have no problem but apparently quite a number do(proportionally since most people don’t deal with replication).

Craig

[Dominic Osborne]

yep…. well, i can’t think of much else other than something obvious like ‘have you checked for newer drivers for the scsi hardware on adaptec’s site?’

If this doesn’t help, I could always ask you “is your computer switched on, sir?”

Dominic Osborne
—————
Director & Head of Visuals
Eight Eyed Sea Bass Ltd
http://www.eighteyedseabass.com

[Dominic Osborne]

actually actually actually….
something in my mind… somewhere at the back there…. something is saying I’ve read that after updating the drive, you might want to try reinstalling Encore.

I don’t know why I am remembering this… and I’d be perfectly happy to be pointed at and told I’m making it up….

May be worth a try anyway, it’ll only take 5 mins to find out.

[Craig Townsend]

Thanks for the idea- it was worth a shot- but no help. I did a full uninstall and reinstall of Encore but it still has no clue there is a drive attached. This install was done with the drive up and running to give it every chance of finding out there is one. Thanks again for trying to come up with something.

Craig Townsend
Innovative Video Productions

[Gene Colburn — email address bounces notices]

Something that comes to mind, Go to control panel – computer management – services – Look at the list and see if the option for removable media might be in manual or disabled. I kind of rember having similir issue with win2k but not XP. The option is definately there though. There might be some other service there also that might be stopping media recognition.

Regards
GC

[Craig Townsend]

Thanks for the help. I checked and did find a Service called “Removable Storage” but it showed up as already started. It was in “Manual” mode but I switched it to “Automatic”- it didn’t make any difference. I assume this was the Service you referred to since I didn’t see anything else similar.

Craig Townsend