DL Extreme PCIe – Premiere Serious Error – Help!

[Alan Hunter]

Bernardo,

Had basically the same problem. What I did was start from stratch. I reinstalled Windows, but did not install SP2. Updated the bios with version 606. Downloaded the latest drivers for the video card. Downloaded Decklink’s 5.2.2 driver. Did a standard bios setup, except with the memory, for some reason ASUS does not recognize my Corsair memory as PC6400 (had to manually set that)and then loaded Adobe, Decklink and other needed software. The system has been pretty stable for the past three days. We do a ton of editing for our syndicated show, so maybe we have solved the problem. I did notice that there are certain DV files (codecs) that Decklink absolutely will not work with, so we try to avoid inserting those into a project.

My system is as follows:

ASUS P5WD2 Premium
Intel Pentium D Dual Core 830
4 250gig SATA disks with 16MB cache (3 in RAID 0 Config.)
1 80gig SATA
1 120gig 133 PATA (system)
evga nVidia GeForce 6600GT 128
2GB DDR2 800 RAM CORSAIR
Antec case with 480 watt Power supply
Decklink card installed in PCI slot 2

[Bernardo]

thank you very much Golf.
I will do the same.

one doubt:

Blackmagic needs Windows XP with SP2 or not?

the motherboard will only install all drivers if we have at least SP1.
so i’m not quite sure about not installing the SP2.

Do you think that the WINXP SP2 has something to do with that problem?

2 more questions:
how to manually set the memory to PC6400?
I did download the 606 Bios update, but how to update the BIOS?

thanks again.
Bernardo

[Baz Leffler]

Bernardo

What you need to do to get to the root of the problem is to try and simplify the installation. I suggest you remove the Decklink card and try Premiere in native DV mode and see if it crashes (you must try for a while, not just a couple of minutes). If it does crash then there is a problem with your computer which will require you to go down the unplug/reinstall path.
If Premiere does NOT crash with the DL card unplugged then plug it back in and try the same DV PROJECT and see if it crashes. If it does crash then there is a problem with the DL card/drivers. If it doesn’t crash then there is a problem with Premiere or DL drivers/plugins.

Is there a common point where Premiere crashes?.. like when you apply a filter…? or when you try to export… ? Maybe watch your VM while editing and see if it continues to climb (indicating a memory leak of some kind)

(BTW… DL does not necesarily require SP2)

[Alan Hunter]

Bernardo,

The update for 606 should have a self opening file and will update the bios. BazinoZ has a point, you could a problem that will show itself until you start to add different hardware/software. My first thought to these problems is look at the drivers first.

[Bernie]

thank you guys.

i’m going to so that.

thanks again.

[Geoff Gartside]

Hi Bernardo,
Seasons sympathies!

We suffered repeated “serious error” problems on our system which is very similar to yours and seemed to have almost eradicated the problem by one or more of the following!

Have you tried disabling the auto save in Premiere?

Most of our problems happened when batch capturing video files, 10 bit YUV, seemingly coincident with dropped frames. This was solved by making sure that Decklink is outputting black to the vcr and using a longer preroll time.

We also had trouble with instability on our second monitor (flashes on deleting files etc.) – this stopped when I moved the Decklink to PC1e X1 slot (in the X4 slot I think it shares some resources with the video card).

DDR-2 settings from Corsair – You will need to enter the BIOS and go to the ADVANCED menu. From there go to JUMPERFREE CONFIGURATION and change the Memory Frequency to 800MHZ. After you have done this, go down to Memory Voltage and change it to 2.1V. You can Save your changes by pressing F10 after this and you should be all set.

I know these problems are not exactly the same as yours but hope that something here may help.

Best regards,

Geoff

[Bernardo]

Geoff thanks. and Happy christmas!

i’m going to do that way.

but this MOBO has only 1 “short-lane PCIe” slot…the other 2 slots are bigger and I guess it will not fit the DL card (those slotts are too big for it)

anyway thanks again.

Bernardo
Rio de Janeiro