- August 19, 2010 at 10:20 am
I just read the email from Creative Cow about moderators being phoned up by Creative Cow visitors.
I think it’s disrespectful and so rude to phone moderators. What are these people thinking???
- August 19, 2010 at 1:05 pm
this is by far the worst scenario possible… I do understand that at times you need help and you need it fast but to call people and then, on top of that, act like an a$$, is just unacceptable…
- August 19, 2010 at 1:28 pm
Just wanted to add that CC is a fantastic resource and it’s wise contributors hugely appreciated all round the world – and anyone who gets shirty with them on the phone or otherwise wastes their time deserves all the spam they probably already get x 2
- August 19, 2010 at 2:57 pm
While I can appreciate the fact that Creative Cow(A site I use every day and love very much) has been getting phone calls and needs them to stop, I kinda wonder about the approach to stopping it. I felt as if I got scolded when I opened my email….I have never called Creative Cow, nor would I.
I personally think that the mass email idea is over kill. Seems like the people who are calling you guys dont have any common sense, and this email probably wont stop their antics.
- August 19, 2010 at 3:26 pm
I think the disrespect is inexcusable. That said, disrespect usually comes from frustration and anger with the problem(s) they are having.
Probably a lot of folks who are typing in questions here are angry or frustrated. Phone calls should be understood as OFF LIMITS.
Many companies are now relying on Cow as the answer place so they do not have to provide functional support at their end. Media 100 (Boris) is just such a company. They refer you to Cow since they don’t have the bandwidth to answer questions regarding problems.
From my experience, I believe it’s possible Cow is getting a bit overwhelmed and folks go to the phones. When Flo, a well respected Media 100 expert, and other Cow helpers could not answer my question about a problem with Media 100 codecs and 720p formats, I was tempted to “go to the phones” but knew better.
We do need some good help out here but Flo cannot do it all. Our companies who sell us expensive equipment need to do their part by either offering better support at their sites and via phone or by stepping up to the plate and working at the Cow to quickly answer questions about thier products.
- August 19, 2010 at 4:52 pm
Likewise I just read it to. To the staff of COW, know that the majority of people genuinely value what you do; I can’t even begin to estimate how much I’ve learned here and I’m very grateful for what you folks do. I cannot imagine the gall of some that would misuse if not abuse their phone support. Let alone companies neglecting their own support obligations. Ugh.
To COW, you rock, what more need be said 😉
Keeler Media Group
- August 20, 2010 at 7:31 am
I too, would express my appreciation of the forums. I’ve found the answers for all sorts of problems here, and the selfish act of just a few threatens the service.
Seriously – if they felt it necessary to send out the mail, think how bad the problem must be.
- August 20, 2010 at 3:59 pm
People who are so obsessed with their own importance will never understand how they are infringing on someone else to get their ever so important question answered right then. You are risking nothing by just hanging up. Someone like this will jump to a conclusion that is likely wrong and then go blab it to anyone who will listen. Rude people are rude.
- August 20, 2010 at 4:10 pm
If you are not receiving support for the products you have purchased, you need to call them out first of all. Secondly, you need to find new dealers who support their products. There are many resellers just waiting in line for your money.
- August 20, 2010 at 6:46 pm
I have received a few emails over the years from people, usually people who have read a blog or article I have written. The emails usually begin with “Dear Mike Cohen, I did not know how to contact you so here is an email.”
Well, to clarify, you contact me by posting a message on the blog, article or forum page and I am sure to at least see the message.
Likewise, I had one crazy person read a blog and then leave a phone message on our company voicemail – she didn’t even attempt to use the spell by name feature in the voicemail main menu and at least try to get my extension. That’s just lazy.
On the other hand, a surgeon read something I wrote, had a question, and posted on the Business Forum seeking my response. Sure, it is something like walking into a large room and shouting out someone’s name, but that is generally what you do in life unless you already know how to contact a person.
On one of my early blog posts, I wrote about my college experiences. One of the responses posted to that page said “Oh, you’re THAT Mike Cohen” – it was someone who graduated from my school years later – we had never met – but we have been friends ever since.
So, contacting strangers on or off of a social networking site has potential positive benefits and a slight risk of encountering a whack-job. Lucky for us, whack-jobs are few and far between.
Although it sounds like most of them have found the COW’s main number.
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