Display tearing in CS 6 persists – anyone else experiencing this?

[Perry Kroll]

Yes, the tearing happens on any rendering mode (including final/full quality), whether or not hardware acceleration is on or off, and regardless of resolution.

[Kevin Camp]

that would make it sound like the card is not the issue… do you happen to have the previous or oem card to try (or have you tried this already)? — i had assumed that this was not an issue prior to the card change.

obviously if it was an issue with the oem card too, then it would seem to be an issue with ae… possibly a conflict with something on your system, if few people are seeing the same problem.

if it’s a problem only with the pc graphics card (under osx), then there are several places where the issue could be… it could be that the nvidia drivers that apple sends with osx don’t work properly with that card; it could be that the way the rom was put together with part pc and part mac doesn’t jive well with how adobe uses the card; or it could simply be that since adobe wouldn’t have tested on that card (with it not being an official release) then it may have an issue that they would have never seen.

Kevin Camp
Senior Designer
KCPQ, KMYQ & KRCW

[Perry Kroll]

I see what you’re saying for sure, regarding the flashed card.

However, the issue was also present with the ATI Radeon HD 4870 that came with my Mac Pro.

Several other people are chiming in over on the adobe boards with the same issue across a range of cards/systems.

This seems like a serious issue that may be at least slightly wide-spread.

[Walter Soyka]

[Kevin Camp] “if it’s a problem only with the pc graphics card (under osx), then there are several places where the issue could be… it could be that the nvidia drivers that apple sends with osx don’t work properly with that card; it could be that the way the rom was put together with part pc and part mac doesn’t jive well with how adobe uses the card; or it could simply be that since adobe wouldn’t have tested on that card (with it not being an official release) then it may have an issue that they would have never seen.”

I had weird tearing when I had a Mac NVIDIA GTX 285 — but I had all kinds of other trouble with that card, too, so I ended up dumping it. This was only in the AE interface. It didn’t affect the renders.

I second the recommendation to try another graphics card.

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog – What I’m thinking when my workstation’s thinking
Creative Cow Forum Host: Live & Stage Events

[David Patterson]

FWIW, I am experiencing the same “tearing” display issue in After Effects CS6. I’m running a 6 core Mac Pro, with an ATI 5870 HD card. The same files display fine in CS5.5, but the tearing in CS6 is really annoying. I’m partially resigned to replacing this card so I can implement the Mercury Playback engine features in Premiere Pro, as well as the new 3D rendering in After Effects. Thus, I suppose a Nvidia card is in my future, but I’d like to know for sure that this will fix the tearing issue.

Looking for advice on solutions!

cheers,
Dave

[Stex Omatique]

Hi Perry,

thanks for your tip. Raytracing is now supported! 😉

But I still got one problem:

in the systemprofiler it states correctly:

»NVIDIA GeForce GTX 470 1280 MB«

but in AE CS6 ( Preferences / GPU Information) I only get this summary:

Fast Draft: Available
Texture Memory: 960,00 MB
Ray-tracing: GPU

OpenGL
Vendor: NVIDIA Corporation
Device: NVIDIA GeForce GTX 470 OpenGL Engine
Version: 2.1 NVIDIA-7.10.2
Total Memory: 1,25 GB
Shader Model: –
CUDA
Driver Version: 5.0
Devices: 1 (GeForce GTX 470)
Current Usable Memory: 105,00 MB (at application launch)
Maximum Usable Memory: 1,25 GB

Do you have the same infos in your CS6 version?!

bests & thanks a lot in advance!

stephan

[Todd Kopriva]

See the list of significant bug fixes in the next version of After Effects:
https://blogs.adobe.com/aftereffects/2013/04/whats-new-changed-after-effects-next.html

This issue is fixed.

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Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
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