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Digitized footage that just disappears without a trace.
I’ve been using Final Cut Pro HD version 4.5 for about 6 months now and have consistently encountered a very disturbing problem. Files disappearing at random. Its happend no less than a dozen times before and it just happened again. I’m cutting a series of spots, and while working on one particular spot, up comes the demonic beachball followed by a pop-up warning informing me that files from another spot can’t be found. Sure enough, I did a complete search and the files in question had simply vaporized from the RAID drives. At this point I’m going to rule out operator error as all I was doing at the time was moving around some cuts on a spot that didn’t contain a single frame of the video that was lost. Has anyone else had this happen? It’s getting to be very annoying. Sure, I can reload the footage, but this time I’ll have to call the client to get the tapes back. Yeah, like that’ll happen on a long holiday weekend! BTW, I’m running my FCP HD 4.5 on a G5 with dual 2.5G processor and 4G of RAM along with a full compliment of XServe RAID drives with 2.7TB of uncompressed space.
Mark LoPresti, Buffalo New York
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2 Replies
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Mark,
Repair permissions on your boot drive. Make sure that journaling is turned on for your boot drive and turned off for the media drives. Make sure you don’t have any antivirus software running in the background because FCP’s capture process is interfered with in a big way. FCP and especially Norton Antivirus do not like one another at all. Trash FCP preferences if you haven’t tried that yet. Here’s why and how to do it correctly:
https://www.kenstone.net/fcp_homepage/trashing_fcp_prefs.html
You can also get a free program called Final Cut Pro Rescue that will automatically do the preference job for you. Just Google it and it’ll come up.
Try your project again and if you’re still missing media files it may be an indication of corrupt media drive directories. Get the program DiskWarrior and run it to diagnose directory problems. No FCP user should be without it.
Your project file may also be the culprit. If it’s corrupt you’ll have to copy and paste into a new project. You can also try do a “save as” with your existing project. This will write a new project file when you give it another name, but sometimes you’re just saving the same file corruption under a new name. All you can do is try.
– Don
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We had several posts on this topic as 4.0 got updated. I don’t know how far back you wish to search but you’ll find plenty of inconclusive reading. I only had it happen to me once but there have been many victims. We haven’t seen a post like this in many months.
The discussion on apple.com led some of us to speculate 4.5 was running errant Media Manager code and actually deleting the files at the Finder’s top level. They’re gone. Poof. No file recovery program could find them, no directory reconstruction program could find them. Very disturbing. No cure, no clue, no words of encouragement. Sorry we can’t offer more than commiseration.
bogiesan
This is my standard sigfile so do not take it personally: “For crying out loud, read the freakin’ manual.”
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