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Digital picture frame compression quandary
This is a strange one and I didn’t know where else to turn but to Creative Cow.
I purchased a Kodak M820 digital picture frame as a test for proposed Point of Sale displays. The frame’s stated support of MOV and AVI files was the selling factor. We have HD content which we want to resize and compress to run on this frame.
Unfortunately, trying to load our video as either 800×450 MOV and AVI files with a wide variety of codecs into the frame has not been successful. The error message is that “this format not supported.” When I went to the Kodak website and downloaded the extended user guide, I found the disclaimer: “Videos created with or copied from other sources may not play on the frame.” (I am able to preview the files using the Kodak EasyShare software on my PC.)
So that question is, “What kind of MOV or AVI file does a camera create that I don’t seem to be able to duplicate with Final Cut Studio 2 Compressor, Sorenson Squeeze 5 or Quicktime Pro?”
Two calls to customer support were rather sad. No one seems to understand what I’m talking about.
Would appreciate your help.