Desperately seeking help….. Sorry After Effects Can’t Continue……

[Mark]

Try deleting preferences…it is possible when reinstalling your old preferences are not being remove…

On XP they are in c:documents and settings : your username : application data : Adobe : After Effects. Delete the entire After effects folder (Don’t worry, it will rebuild itself)

If you don’t see some of these folders, then go to tools-folder options-view and select show hidden folders.

Let me know if this helps

Mark

[Steve Roberts]

Indeed.

Also, how far does it get before crashing? What is the last thing you see in the startup screen? Fonts? An effect?

If it all goes by too fast, maybe you could start a process with another app to occupy the CPU and slow down the startup screen.

[Shawn Lance]

I feel your pain

[Dmrolyat]

The crash occurs pretty much as soon as AE has loaded. I have no open projects.
I removed all the plug ins, completely reinstalled and yet as soon as i opened AE i got the same crash.
Once AE is open, as soon as i click anywhere on the screen thecrash occurs.
This is driving me crazy!!!
Please help

Darren Taylor

[Graham Quince]

I always thought the error message was built in by that MS paperclip. 🙂

I get crashes only when i forgot to save my work. “You appear to be investing time and energy into this project. Your assistant will close this now.”

Graham

https://www.quinceweb.com – web design
——–
https://www.shiveringcactus.bravehost.com – Free FX for amateur films

[Steve Roberts]

Have you tried calling Adobe tech support? Once you have a person, and can tell them about the crash on startup, you might be able to get free help if it’s their fault. Give it a shot.

Before that … did you try their support website for AE, searching for “crash“?

Here’s a doc.

[Dmrolyat]

Both the url’s you supplied are invalid??????????

Darren Taylor

[Chris1621]

Hello,

Have you installed any other applications during this period or updated any drivers(particularly any new video or audio drivers)? If you’ve tried a *complete* uninstall of After FX (including any preferences) and you still get the same problem, perhaps it is related to another software conflict?

It might also be worth starting the application with the caps-lock key turned on and see if it crashes only once you release it.

let me know how you get on!

chris

[Dmrolyat]

Many thanks Chris…… BUT still no joy
I ran it with Caps Lock on, seemed slightly better (for about 2 seconds) and then crashed again 🙁
I did manage to open it earlier and it stayed active (not crashed). as soon as I went to edit/prefernces….it crashed again. Will post a screen dump but I’m sure everyone knows what I am on about….
Please keep trying to help me.
Have reinstalled AGAIN today.
Removed opengl
removed divx

i am almost at the point of considering i might need a reformat!!!!

HELP!!!!!!!!

Darren Taylor

[Christopher R. green]

Darren,
In typical Johnny-come-lately style, I am replying to this post hoping that I can either help or find out what happened with your problem.

One of the first nasty early-in-launch-process AE7 crashes I had (with the trial) was with an evil font. (I think I posted something about this).
I’m on OSX (usually), and I always install ‘non-standard’ fonts in my home directory/library/fonts directory. After a few hours of thinking (ok, and hair-pulling, and maybe a curse or two) I diagnosed this problem by removing all my added fonts from this folder and successfully launching ae7. Then it was a simple matter of dropping fonts back into the folder and relaunching until I found the font. This didn’t take long — there were two or three really suspicious ones that I replaced first.

Anyway, try this, or try the appropriate Windows equiv.

good luck

CG