Desktop Video 9.7.7 BSOD

Blackmagic Design

Desktop Video 9.7.7 BSOD

Posted by Menno Van dijk on August 27, 2013 at 9:12 am

Running Windows 7 with Adobe Creative Cloud
and a BM UltraStudio USB 3

the BM Desktop Video 9.7.7 will give an occasional DSOD.
This always happens when working with After Effects CC

Are there any known issues with this combination?

Sebastian Sander replied 12 years, 6 months ago 3 Members · 10 Replies
10 Replies

Ericbowen
August 28, 2013 at 4:03 pm

What USB3 and video driver are you running? What is the USb3 controller in the system?

Eric-ADK
Tech Manager
Menno Van dijk
August 29, 2013 at 1:03 pm

Hi Eric,

My system info:

Windows 7 Pro x64
ASUS P9x79 Pro mainboard
32 GB
GTX580 driver 320.49
USB 3 Controller ASMedia Driver: 1.14.3.0
Ericbowen
August 29, 2013 at 2:42 pm

Go to Station Drivers and grab the Asmedia 1.16.4 USB 3 driver and the latest firmware. Try that with the Blackmagic.

Eric-ADK
Tech Manager
Menno Van dijk
August 30, 2013 at 8:47 am

Sadly those drivers will not work on this mainboard.
Ericbowen
August 30, 2013 at 2:26 pm

Yes they will. I install them all the time. If they are not then you have a bios issue. What bios version are you running?

Eric-ADK
Tech Manager
Menno Van dijk
August 30, 2013 at 7:05 pm

After updating the driver in the decvice manager,
the is no output from the usb anymore.
In the black magic control panel I could not adjust any settings.
AE and Premiere Pro CC did not show any output eighter.

My system Bios is version 4005.

Rolling back to the previous driver and there is output again.
Ericbowen
August 30, 2013 at 8:37 pm

Did you check Device Manager after you ran the Wizard once to see what was showing up. Did the Wizard restart the system when you ran it the first time? If so did you run it again to install the driver?
That bios version should be fine. The 4210 is fine as well.

Eric-ADK
Tech Manager
Menno Van dijk
September 6, 2013 at 6:20 am

BSOD there it is again! grrrr
I managed to take a photo:
6481_bsod.jpg.zip
Ericbowen
September 6, 2013 at 3:44 pm

Do you have any other USB devices on the USB3 port paired with the 1 the Blackmagic is in? Do you have any USB Hubs plugged in or USB ports in your monitors?

Eric-ADK
Tech Manager
Sebastian Sander
October 31, 2013 at 10:53 am

Any updates on this? I got the same motherboard and the same problem. I get BSOD with Blackmagic intensity shuttle in AE.

I was able to stop the BSOD’s in AE by unchecking “Scale and letterbox Output to fit Video Monitor” in preferences. Although this is not a good solution.

I think it has something to do with the USB 3.0 on the P9X79. I am also getting BSOD when I have my ICY BOX Raidsonic on USB 3.0 and try to save a project in premiere pro.

It would be awesome if anybody had a solution 🙂

Kind regards
Sebastian

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