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Decklink SD / Photoshop / Wacom CONFLICTS?..
Hi,
Problem here and I was wondering if there were any known conflicts?…
I have recently installed a Decklink Pro SD card into my PC (intel p4 3GHz / 2GB RAM / NVidia GeForce 5200 / XP Pro) and when I’m in Photoshop CS1 (mainly when using the pen tool?!?) either the wacom locks up(intuos 3 – new driver installed, but did this with old driver too) or photoshop locks up. Either way P/shop crashes and I have to restart the system.
When I say the wacom locks but not p/shop, I mean I can scroll through the tools using hotkeys but the pen locks. Or if the other way round: the app locks and pen moves but won’t connect with anything.
I put this post on here because the decklink is the most recent addition to my system. I know it doesn’t fully meet the BMD specs, but I have been informed my system is more than adequate for just monitoring.
Any ideas really appreciated.
Oh, when I use a normal USB mouse it seems to be ok..?
Thanks.
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5 Replies
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What kind of crash is happening with Photoshop?
Does it come up with the window prompting you to email Microsoft? If so, can you click on the show report option and let us know what the error is?
regards
Kristian Lam
Blackmagic Design -
No, unfortunately not.
It just hangs for ages with either the eggtimer – that I can move about but not operate, or the cursor of the tool I am using just locked up completely. I have to force quit p/shop, but there’s no error message. Occasionally the only way I can get out of PS is to reboot the whole machine. Nightmare I’m sure you’ll agree!
I’ve since uninstalled everything to do with the wacom and unplugged it and also tried the older version of the Decklink driver and re-installed PS.
Still doing it.(Rubs head…)
Oooh – one other thing it ‘could’ be…I recently ran the 30-day trial of CS2, which has just run out. So I’m back to CS1 until my boss coughs up for Production Studio. Anyone had any experience of expired trials leaving satuff behind that could mess up previous versions?
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Is it possible for you to send us a copy of your system profile?
Just click on ‘Start’, select ‘Run’ and type “msinfo32”. You should be prompted to save a file. Send that to us: support[at]blackmagic-design.com
Thanks.
regards
Kristian Lam
Blackmagic Design -
have you tried updating your video card driver? There were cursor issues with some nvidia drivers.
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Hi,
I think this has been sorted now – pretty sure it was either a problem my new processor or the fan was inaccurately matched – it was getting too hot.
Got a new proc/fan now and **seems** to be working ok now. I will inform if it goes bonkers again!…
Thanks for your help guys.
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