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Deck Control keeps reinstalling it’s software/driver
I’v upgraded to the 5.2.2 drivers and installed QT 7, after these updates BMD Deck Control is installing it’s software, asks to reboot the system and repeats the same story endlessly. I’d tried downgrading to previous drivers and previous versions of QuickTime, so far it all has the same weird result.
Preview in Afx works fine nevertheless, so do the other BMD apps?
Any suggestion to get Deck Control running again?
Cheers, Lars
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4 Replies
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Hi Lars,
So did you reboot or did you just reinstall the drivers without rebooting? After uninstalling the drivers, you should be prompted to reboot and please do so. Then install the new drivers. Please give that a try and let me know how you go.
Regards,
Luke Maslen
Blackmagic Design -
Thanks Luke,
Yep, i’d followed the procedure including the reboot as discibed. I’ve been installing and uninstalling various driver versions in combination with older versions of Quicktime…. got a little irritated, grabbed an old ‘Ghost Image’ and restored to a setup with driverversion 4.4b8 and the apropriate QuickTime version for that driver and everything works again 😉 So i’ll be toying around with newer driver releases later on, keeping the ghost image in reach 😉
Cheers, Lars.
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Hi Lars,
My understanding of the DeckLink Windows drivers was that in the past, it was critically important that old drivers be uninstalled and the computer be restarted when prompted. Then the new drivers could be installed. Cases where newer drivers would not install properly have been traced back to some previous version not being uninstalled fully as the prompt to restart the PC had been ignored and the new drivers immediately installed.
I believe that the newer v5 drivers are not so affected by the lack of a restart but it is still good practise to restart when uninstalling.
In other words, when you do get around to updating from the old v4.4b8 drivers, I do not envisage any problems as long as you uninstall, reboot, and then install the new drivers.
Please let me know if you encounter any further problems.
Regards,
Luke Maslen
Blackmagic Design -
HiDiHo Luke,
It must’ve been something weird, as said I always (at least I recall that I always do) restart the machine after removing and/or updating drivers when prompted. I must say that I already did an immediate upgdate to 5.2.2 after the previous post, and it seems to work flawless. The only difference is that I did not upgrade to QT7 becouse we encountered compatibillity issues, on another set, with encoding software.
If something ‘ll turn up, I’ll keep you posted 😉
Cheers, Lars
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