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Data Recovery Issue
Hi there,
Apologies if this post is in the wrong place. Our company has recently seen 2 external hard drives go down, which is obviously quite alarming.
We sent one of the drives to a data recovery company in London (where we are based), who seemed to point to ‘a malfunction in the firmware’that left them unable to access the data. They say the data is still on the disk, but there is no solution for them to recover the data.
Please could we be helped with a few of our questions:
Is there any way to retrieve this data through on our systems?
What is happening to cause these problems?
Are there any UK-based companies in data recovery that would be mbetter suited to helping us?
The data is mainly digital video (we make corporate video), does ths matter at all to the data recovery?
Thanks very much for all your help, apologies for such a bombardment!
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2 Replies
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I’m certainly no expert, but if the data is still on the discs, as the recovery company said, then there should be a way of recovering it. But depending on what’s causing the failure, it could cost a few hundred or several thousand to retrieve it.
Can you do it yourself? Mabye. The first question is does the computer bios see the drive? If it does, there is a piece of software we’ve used to successfully recover a failing drive. It’s called SpinRite (it’s only $89) and you can google it to find it. If the drive doesn’t show up, then that indicates something mechanical or electrical has failed in the drive and data recovery companies are the only ones who could recover data from that.
From what I’ve read about data recovery techniques, there are basically two types of drive failures. One is corruption of the data itself or corruption in the formatting that allows a OS to read the data. The other is a mechanical or electronic failure of drive components like motors, circuitry etc.
So these recovery companies either fix the corruption problems (similar to what SpinRite does), or they take the physical platters the data is stored on, and move them to a functioning drive assembly so they can read the data.
So I’m not sure why a firmware issue on the failing drive assembly would prevent an accomplished data recovery service from doing one of these things. My guess is they don’t do that type of data recovery.
I’d try another company. But the companies that move the platters to functioning assemblies are VERY expensive…in the thousands of dollars per drive I believe. Spinrite is worth the money if you can actually see the drive in the system bios. If you can’t see them, then Spinrite can’t work on them.
Chris Blair
Magnetic Image, Inc.
Evansville, IN
http://www.videomi.com -
It is very possible to recover your data. We need to get more information from you to determine the most cost effective way to get you your data back. Please give me a call or drop me an email and will see what we can do to help you out.
Bob Herzan
Vice President of Sales
Rorke Data Inc
952-829-0300
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