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Damaged 500HD
Hello,
i bought an AJA KiPro and an optional 500GB HD in germany from BPM-Media.com.
Today the 500GB seemed to be damaged. Since today I can`t write files on it.
I formatted the drive two times in the Ki Pro, and the drive needs long to be shown in the finder. When it appears, i can put a ProRes-file in the “Aja”-folder, but then the finder shows me an error message like “Can`t write because of an read/write-error”.
My internal HDs are ok and writing on the other Aja-drive (250GB) is also no problem.
To solve the problem, i used the apple hd-app (Festplattendienstprogramm in german). This showed me “damaged disk”, but a repair failed.
Is there a possibility to send the drive to Aja and get a new 500GB-drive for a “special-price”?
Greetings Chris
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4 Replies
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I would contact AJA Support for a replacement.
support at aja dot com
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AJA Ki Pro Storage Modules can be replaced under warranty. Please contact AJA Technical Support to arrange an RMA.
Support contact information can be found here:
https://www.aja.com/support/contact-support.php—
AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com -
Fantastic support!
Thanks.
Greetz- Chris
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Or to save higher shipping costs and potential import taxes you could arrange for an advanced replacement via your dealer arranged from the distributor in Germany.
Best regards
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