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CS6 Infrastructure update problem. Attn:Todd
Hey folks,
My Adobe Application manager is saying that I need to update several programs, Extension Manager, Flash, Illustrator, Photoshop, Prelude, Premiere. The update required for all of these programs seems to be a common file called “Adobe CSXS InfrastructureCS6”. When I try to install this, via the updater, the updater crashes my whole system. (Mac os snow leopard). I called adobe tech support and talked to them, and they recommended creating a new user account and trying the update. I did this and still got the crash. They then recommended that I try installing the file manually. I can’t find a manual installer for this file anywhere on the Adobe website. The guy that I talked to was a premiere support guy, and insisted that there were no updates for Premiere CS6, and that there was no one to talk to about problems with files common to several programs, he suggested I try forums. I asked to speak with a manager, and he put me on hold for 10 minutes at which point I gave up. I thought I would post here to see if anyone else has a similar issue.
I was also hoping Todd would read this and refer me to someone who can help as normal Adobe support channels have been no help.
Thanks,
-Matt
Need a quick break from motion graphics?
Try my game Constellation at:
https://www.paperdragongames.com -
6 Replies
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It doesn’t help your situation, but just to note, I installed
the update via updater and it worked.snow leopard 10.6.8
with an administrator account.
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Good to know. I googled “Adobe CSXS InfrastructureCS6”, hoping to find the manual installer, but found very few refererences. Out of curiosity, do you still have CS5.5 installed? I still have some AE projects that use Photoshop 3d so I have kept my 5.5 installation for now.
-Matt
Need a quick break from motion graphics?
Try my game Constellation at:
https://www.paperdragongames.com -
no, removed it before CS 6 was installed.
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If you want Todd to read the post you will have better chance on the other forum.
https://forums.adobe.com/community/premiere/premierepro_current———————————————–
Adobe Certified Expert Premiere Pro
Adobe Community Professional -
Thanks Ann,
I tried posting there.
A little more info in case someone else has the same problem. After having to force reboot my machine several times trying to do this update, my machine started to hang in other ways. I decided to restore by boot drive from a time machine back up from two weeks ago when my machine was rock solid stable. My machine now seems to be acting fine, although the InfrastructureCS6 update still crashes. It no longer takes down my system when crashing though. I only tried it once since the restore. I’m a little afraid to try it again. I want to be able to keep my adobe software up to date though.
-Matt
Need a quick break from motion graphics?
Try my game Constellation at:
https://www.paperdragongames.com -
I had an issue with it not installing on my mac. It would download the install, do the install, and then say it failed.
I was able to get it to work by finding a version to download from Adobe and install it first. Once I installed the 3.0.1 version manually, the 3.0.2 version installed fine.
I was able to find the link for the PC version and had to change the path to find the mac version (like chaning .zip to .dmg).
Hope this helps!
https://swupdl.adobe.com/updates/oobe/aam20/mac/AdobeCSXSInfrastructureCS6-3/3.0.1/Setup.dmg
-Mad Pig Games
madpiggames.com
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