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cs4 9.0.2 update hell….
So, long story short…we had a system crash and purchased a new mac pro. Our AE CS4 was giving the always awesome “cannot register product” error that of course no one at Adobe can figure out.
We re-installed CS4 and had no problems. I needed to work on a previous project that had some red footage, and realized we hadn’t updated to the latest AE that was out (9.0.2) – tried the update and it failed through adobe updater. I tried the manual download/update, that failed. I spent 2 hours on the phone with Adobe, they have NO CLUE what they are doing, it is rediculous. Here are some things I’ve tried to no avail to get the update patch in place:
-Un-install, reinstall
-repair install
-create new user, try to upgrade
-try with 9.0.1 patch (no where to be found!!!!, not even on ADOBE’s SITE!!)Anyone have any idea what I can do. I’m seriously at my whits end with this, and Adobe is no help what so ever, shocker.
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8 Replies
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My 1st thoughts are if you have another mac pro same setup to carbon copy (ccc) or super-duper the contents of that machine to the other one. Maybe start with an external disk and see if the new mac will boot from it, if it does successfully I would then super-duper or ccc the portable drive contents onto your new mac pro.
Of course I’m assuming you have a machine or access to one that works with the updated AE and that nothing odd with the software will happen ie identical serial numbers on the network. Maybe adobe can suggest something if that becomes a problem.Sorry its not a fix, I’m not messing with CS4 yet, but it might get you up and running. (I mention this method as it sounded like you might have other working systems)
Regards
Chris Forrester
demoreel http://www.chrisforrester.tv -
Any fixes on this? I found the 9.0.1. update and it installed without a problem. The 9.0.2. installs everything but the 9.0.2 update. I’ve tried all the workarounds minus the reinstall of the OS, I don’t have time for that unless I did that from the get go. Nothing is getting this to install the update. I’m on OSX 10.4.11 with no plans to upgrade any further. Is this what is stopping me? I don’t know? I’ve updated everything I could. Not sure what else to do but wait for 9.0.3 to see if that will install.
Any manual directions to install it?
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Got it! This had been bugging me since installing Snow Leopard. I didn’t spend too much time on it, thinking it might be a SL thing, but I looked again this morning, and decided it wasn’t SL, because more people would be reporting it.
Ran the update, failed again.
I looked in the /Library/Logs/Adobe folder, and double-clicked the most recent log. It unzipped it in the ‘downloads’ folder. Opened the log. cmd-F ‘Error’ and searched through the errors.
Found quite a few of these “File already present at “/Applications/.AdobePatchFiles/{7B92D….”
Finder cmd-shift-G /Applications/.AdobePatchFiles/
Delete *all* folders in that patch folder.
Re ran adobe updater.
Rejoiced.
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That did the trick. Thank you so much. It was driving me insane.
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I will be expecting my check from Adobe any day now.
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Awesome! I have to check this out when I get a minute. What’s funny is I spent HOURS in the phone with adobe trying to find the logs with this info, and their own “employees” couldn’t figure it out!
And this is why I turn to the cow before I call ANY tech support line 🙂
Great work!
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hey i found the error message it reads
[ 1] Thu Dec 24 14:17:05 2009 ERROR
69 File already present at “/Applications/.AdobePatchFiles/{7B92D0BE-160D-4F7F-921C-0931D9D2EE9A}/5d86a147cb2d9195a516fbeec5ef031a”i went to finder and found that folder – i opened it- but there are no folders within that folder… does that mean that the reason i cannot install the 9.0.2 update is due to another problem?
should i try to reinstall after effects? and if i do would i have to reinstall my plug-ins? thanks, this has been giving me a big headache.
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Cory you saved my life! I was doing it wrong, I deleted ALL the folders in the Applications/.AdobePatchFiles/ folder and it worked!!!! thank you!!!!!!!!!!!!!
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