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Activity Forums Adobe Creative Cloud Creative Cloud Won’t Open (I did my homework)

  • Creative Cloud Won’t Open (I did my homework)

    Posted by Justin Ball on April 23, 2023 at 1:09 am

    Please Help!

    I can’t get Creative Cloud to open. Each time I open it, I see the following message:

    “Adobe Creative Cloud is taking longer than usual to load,” followed by, “Unable to reach Adobe servers. Please check your firewall settings to ensure that the time settings on your computer are correct, and try again”

    Using Windows 10 Pro (64-bit), I tried the following after the app wouldn’t open:

    • Closing and restarting the app – same message
    • Restarting PC – same message
    • Checked my subscription status = only installed on 2 systems.
    • Closing all Adobe-related tasks in Task Manager and restarting the app – same message
    • Closing ALL applications that are open on my system – same message
    • Reparing Creative Cloud using Creative Cloud Unistaller – same message
    • Uninstalling Creative Cloud using Creative Cloud Unistaller – same message
    • Uninstalling Creative Cloud and all Adobe apps – same message
    • Truning off firewall settings – same message
    • Creating exception for Creative Cloud & CCX Process in Windows Firewall Defender
    • Updating Windows 10
    • Upgrading to Windows 11
    • Downgrading back to Windows 10
    • Reset my router and checked internet speed (Metronet Gigabit = 700Mbps Up, 900Mbps Down)
    • Testing connection to Adobe Servers – confirmed CONNECTED
    • Opening the app using Wifi (300Mbps Up, 500Mbps Down)
    • Installing Previous versions of 32 and 64-bit Creative Cloud
    • Uninstalled earlier version of CC and replaced with most recent version
    • In (C:\Program Files\Common Files\Adobe\Adobe Desktop Common\CEF), changing the name of “vulkan-1.dll” to vulkan.dll
    • Removing Adobe Intermediate CA and Adobe Content Certificates via “Manage User Certificates,” then restarting Creative Cloud
    • Removing Adobe User and Adobe App Certificates via Credential Manager
    • Downloaded the latest C++ distributables (both 32 and 64-bit)
    • Downloaded ALL C++ distributables – same message
    • Adobe Creative Cloud Cleaner Tool – same message
    • Limted Access Repair Tool – same message
    • Creating a Local account, uninstalling Creative Cloud, and Reinstalling (as admin)
    • Installing Previous versions of 32 and 64-bit Creative Cloud
    • Temporarily disabling virus & threat protections
    • Using different browsers to download Creative Cloud (Internet Explorer, Firefox, Microsoft Edge, Google Chrome)
    • Clearing browser cache & cookie data
    • Deleting contents of OOBE folder (C:\Users\user\AppData\Local\Adobe\OOBE)
    • Renaming OOBE to OOBE_old
    • Adobe Log Collector Tool (email confirmed, awaiting response)
    Hector Vera
    replied 1 year ago
    2 Members · 1 Reply
  • 1 Reply
  • Hector Vera

    July 4, 2023 at 4:40 pm

    Not sure if you resolved this issue by now but just incase, after all the list of things you tried and seems nothing you do works… My question would be what are the specs for your computer? Cause I believe the minimum requirements to run Creative Cloud is as follows:

    If it still does not work, perhaps there is some sort of strange file located on your computer that is preventing the application from opening. try scanning for viruses, disk cleanup, make sure you have plenty of free space on your hard drive as well! Could be some sort of weird hardware issue going on too. Hope it helps!

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