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Creative Cloud app not launching……
this has been happening for some time now. On multiple systems in house, but not all and not all the time…sometimes it runs fine. CC desktop app does not run (not even greyed out on the taskbar on my Macs).
Sometimes, it will take a few minutes and then the app launches…sometimes it’s already up when I log in to the system. And other times, I log in to another user on the Mac and it’s running there…go back to the first user, and it still isn’t running, and sometimes it starts right up.
It is very frustrating and very intermittent….has anyone else had this issue?
Our Macs are still running OSX 10.7.5 Lion due to the other editing software we are running. I would love to have someone qualify this issue, and wonder if an upgrade to OSX 10.8.x Mountain Lion would have any impact on this.
Joe Procopio
Broadway Video, NYC
AVID/FCP editor/engineer -
3 Replies
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I have been having similar issues but haven’t found a solution. The Adobe forums happen to be down right now, too.
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Hi Joe, Hi Susan,
Please see the possible solutions in this doc: https://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-installation-download.htmlIf you still need help, feel free to contact us. The link is at the bottom of the doc.
Thanks,
KevinKevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
Adobe
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Thanks, Kevin. I ended up having to screenshare with adobe tech support for a couple hours. Hopefully someone else will be able to use the article though!
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