-
crashing regularly
Hello, I was wondering if there’s any advice out there for regular crashing in premiere pro 24.5?
I’ve spent a few hours all together on the adobe support line with remote access to my computer. Nothing seems to be wrong with setup – new Mac Studio, and re-installed program just in case. Adobe think it’s a corrupt project file.
Over the last month, some days it’s fine, and other days, like today, it crashes every couple of minutes, during simple processes like playing the timeline or clicking on a file in the browser. It seems random. The project file was originally from CC2019 version of premiere. I’m way too far into this project to restart. I’m regularly deleting the media cache and I’ve tried starting a new project and migrating only the files that are absolutely necessary.
Sorry for the bother! Welcome any suggestions.. best wishes and thanks, Helen
-
6 Replies
-
Hey Helen,
Sorry, but this is all silly questions you might already have tried:
Have you saved the project as a 2024.5 project?
Have you trashed the preferences and deleted all render files?Only do this next step if you already have a safety copy!
I would set up a new project and import the last known good timeline.
Or, delete any unnecessary old timelines and unused footage files, etc, out of the current project.The other thing to investigate is if you have any plug-ins or similar, and disable those.
If you find the solution, please do come back and share.
Atb
Mads -
Hi Helen,
You could also try exporting an XML of your timeline, and importing it into a fresh project to see if that makes a difference. While you have the XML export you could try importing it into other editing software and see how it works there. Premiere’s constant crashing is what made me switch to FCPX. FCPX is wacky if you are used to other editing software, but it is so fast and solid that I don’t miss Premiere at all. Fixing the translation errors from a project that I started in Premiere was what helped me learn it. To import into FCPX you need a piece of software called SendToX available in the App Store.
Good luck,
-Mat
-
Hi Mads, many thanks for your advice! I had tried everything previously apart from ‘deleting the render files’ which I did first thing this morning. Now at the end of the day and no crashes all day!
I did notice that heaps of files I imported into a Footage bin at the beginning of the project had disappeared mysteriously. But the sequences are linking to the files brought in with xml sync files out of tentacle.
Anyhow, since it’s behaving now, I’m going to proceed cautiously but optimistically 🙂
thanks again, Helen
-
Hi Mat, many thanks….it’s been working well all day, but will store your xml advice in back pocket in case this streak of non-crashing comes to an end! best wishes, Helen
-
Hey Helen,
That is great news.
Although missing files are annoying.
Out of interest, do you transcribe all files on import?Do come back and let us know if it stays stable?
Atb
Mads -
hi Mads, thanks, still stable and working well. No, I don’t transcribe on import, only certain sequences down the track. Thanks again…hopefully all will continue smoothly!
Reply to this Discussion! Login or Sign Up