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Crashing every time I open a previously saved project
Hi Guys
This is my first post about Adobe Premiere as I recently made the move from Final Cut 7. I’m sure you can guess why.
I’m still learning the ropes with Premiere and so far I’ve started a couple of little projects and worked my way through the interface.
Unfortunately I’m encountering a rather serious issue. Every time I open a a project that I have previously worked on and saved, I get to a white screen (just before the project should load) and the program crashes. It does this every time without fail. I’ve experimented by starting new projects, doing a little editing, saving and then attempting to open – it crashes every time.
If I start a new project and import my old projects into that, everything works ok and I can pick up where I left off. But as soon as I save the new project the same issue arises.
Has anyone else experienced anything like this before? Any tips on what I can do to address the issue?
Many thanks,
Joey -
5 Replies
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We had an issue last month where Premiere would crash consistently and repeatably every time.
We cleared preferences, reinstalled, to no avail. It would work until an attempt to save; at which point it would crash and then crash on startup thereafter.
The only way we found to solve this issue was to (oddly enough), delete the user account and create a new one.
I’m not sharing this because I believe it’s some serious issue, but rather a fluke that we did find a solution for. It became clear the error wasn’t with Premiere at all; but the user account had somehow become completely corrupted.
We’d seen this issue once a few years earlier where a control surface would crash an application (DAW app) and we had to create a new user account to fix it.
I hope you find a solution! These issues can be maddening sometimes. Before going to the extreme I mention above, have you cleared the preferences and/or reinstalled Premiere?
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There is no intuitive interface, not even the nipple. It’s all learned. – Bruce Ediger -
We had an issue last month where Premiere would crash consistently and repeatably every time.
We cleared preferences, reinstalled, to no avail. It would work until an attempt to save; at which point it would crash and then crash on startup thereafter.
The only way we found to solve this issue was to (oddly enough), delete the user account and create a new one.
I’m not sharing this because I believe it’s some serious issue, but rather a fluke that we did find a solution for. It became clear the error wasn’t with Premiere at all; but the user account had somehow become completely corrupted.
We’d seen this issue once a few years earlier where a control surface would crash an application (DAW app) and we had to create a new user account to fix it.
I hope you find a solution! These issues can be maddening sometimes. Before going to the extreme I mention above, have you cleared the preferences and/or reinstalled Premiere?
—
There is no intuitive interface, not even the nipple. It’s all learned. – Bruce Ediger -
Hi Petros. Thanks for the tips. I have tried deleting the preferences and have just re-installed the program but the issue keeps occurring.
My computer is less than a month old so there really shouldn’t be an issue with the user account but I guess that might be the case. I don’t know what else to do now so I guess I should give it a go. Is there any reason I couldn’t just create a new user account and test it on that one before taking the extreme measure of deleting my old one?
Thanks,
Joey -
Hi Joey,
The user account which suffered the issue was a new account for a new hire. It happened about two weeks after her account was created. We realized there was an issue when we tried to archive it before deleting it; the operations wouldn’t complete.
The OS install on that machine was new as well as we had upgraded the main boot disk to an SSD drive so in all ways it was a “new” machine as well.
Since we don’t store any company/project/client info in individual user accounts (and do keep backups) it wasn’t a big deal in our case and the account has been fine ever since it was “re-created.”
PK
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There is no intuitive interface, not even the nipple. It’s all learned. – Bruce Ediger -
I see. The account seems to be the issue as I have saved and loaded the same project a number of times without any problems under a different user account.
Now that I know the solution to the problem I need to think about transferring all my data over from one user account to the other. Do you know of a way to simply “clone” or “copy” user account data, settings etc? What’s the best way to do this.
Thanks so much for your guidance. Much appreciated.
Cheers,
Joey
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