Crashed PPro and can’t relaunch

[Joe Chow]

Just a little more info on my problem. I was working on my iMac with this project. I’m running PPro5.5.2. Haven’t had problems with it up till now. I am a newbie to PPro and so far I’ve done test projects with it and today was my first full project. Basically I finished the edit and I was exporting to Media. The footage came from a FCP project and was in ProRes(LT), so I tried to export it to ProRes(LT) as well. The export reached 100% but the export window wouldn’t close. So after waiting for 10 minutes I force quit PPro, but found that I couldn’t launch it again. Not just the project but PPro itself. All other CS5.5 applications are running normally.
Since it was stored on a drive, I opened up the last AutoSave version of the project on my MacBookPro, did the couple of fixes that didn’t get autosaved, saved the project again, and tried to do another export. This time I changed the export format to H.264. Again, it went to the end of the export and stalled. I force quit again and now PPro won’t launch. Now I’m really stuck because both my computers won’t launch PPro.
Please help.

[Jeff Pulera]

Hi Joe,

Try holding the SHIFT key down during the launch. This is a trick for Matrox users on the PC – don’t know if it will help you but can’t hurt to try, right?

Jeff Pulera
Safe Harbor Computers

[Joe Chow]

My other sources tell me launching with Shift and Option keys will trash preferences and do the trick. But was under a time crunch, so I just reinstalled. That worked too…though I wouldn’t do it too often. thanks for the tip.