“could not convert unicode characters” error 23:46

[Walter Soyka]

Are there any foreign characters (foreign to us in the US, not foreign to you!) in the volume name or file path?

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog – What I’m thinking when my workstation’s thinking
Creative Cow Forum Host: Live & Stage Events

[Maurizio Panella]

Thanks Walter,
I dont think so
My Mac OS is in italian, like Adobe suite
Avid Media Composer is in english
My clips are from Sony XDCAM EX1R with verbatim sdhc cards
I have nothing in chinese or japanese or something like this
But I have to say that when I try to open an AE project there is a folder creation with some files and the names of these files have some chinese or japanese character

Sorry for my poor english, I’m italian
Thanks again

[Walter Soyka]

Any characters with accents in the path? Those would be the first things I’d look for. If there are any (like an é) change it to the character without the accent (e).

This is all just a guess on my part.

Tuo inglese e meglio del mio italiano.

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog – What I’m thinking when my workstation’s thinking
Creative Cow Forum Host: Live & Stage Events

[Tony Virili]

I’m using CS6 and just ran into this problem. Not only could I not drag a specific file into AE, but I couldn’t even use Ctrl-I or File>Import without getting the error.

Adobe has a help page for previous versions that mentions replacing some files, but didn’t work.

What Walter states is true and my problem was solved when I found a folder name on an external drive that I was accessing suddenly had an additional unusual character. Once I removed the character everything was fine.

Thanks!

[Jesse Stormer]

Thank you! Turns out one of the people setting up the folder structure copied a bullet point out of word into the file name — AE does not like bullet points. Don’t just look at the file name, but the file location. If there is a weird symbol in the path AT ALL it will not accept the location of the file. It’s not denying you of the file, it’s denying you of the location of the file.

[Stephen Lee]

What do you mean by volume name or path? I’m having this same problem which started happening after using the raytrace 3D renderer. Everything was working perfectly before working with 3D extruded text.

Stephen Lee
Senior Multimedia Designer
FCPS

[Patrick Woo]

Hi I chanced upon this error and I solved it also by chance, on the first try.

Here’s what I did.
– file -> import recent footage (load one of the previous footage that worked)

Thereafter, all your imports should work like before.

It was a fluke but it worked. I have not had the problem for a long time so I would not be able to advise further if it still doesnt work after trying my solution.

Nevertheless, Let me know if it works for you. I hope it helps