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Corrupted media during shoot, dealing with aftermath
Hi everyone,
I just did a one-day studio shoot as DP. We were shooting skits meant to be screened during a live show. I was hired by a company that I’ve worked with many times in the past, which was hired in turn by the stage production. As this was a low budget shoot, I was also acting as data wrangler.
To make a long story short, I was shooting with my BMCC, and one of the SSDs got corrupted when connecting it to my Macbook Pro (it was playing back properly while still in the camera). I was making dual backups after every skit, so I noticed the problem right away, launched a scan with a data recovery app and warned the director. He decided to wait for the scan results before doing a reshoot. The scan failed, so I purchased another, highly recommended app and launched another scan as we resumed shooting. As this scan failed too, someone took the SSD to an IT firm to see if they could save it.
We managed to finish the planned shoot 90 minutes ahead of time, so we reshot the problem scene and finished early. End of story? Not quite.
The bill from the IT firm is 250$ just for the test and diagnostics. For delivering the files, they quoted 800$. The director insists on recovering the files, so we contacted another, smaller firm and they quoted 280$.
Now, the company that hired me wants me to cover this 280$ (the production will pay for the 250$ from the IT firm). I am obsessive about data safety on and off set, and I never leave anything to chance. In my opinion, this was an unfortunate, unpredictable hardware or software fault, not the result of human error. In fact, a less careful individual might not have realized there was a problem until the next day.
I understand that 280$ is not a lot, but as this was a low budget shoot, I charged much less than usual for my equipment rental, and I did not charge anything for preproduction. On top of that, recovering these files is not essential (because of the reshoot), so I feel it should be up to the production, not me, to pay for that luxury.
I do want to maintain a healthy relationship with all those involved, but feel that I am being asked unfairly to cover these costs. I do not want to open a door where anytime there is a problem with a shoot, I am expected to pay for it.
What do you all think?