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Computer Freezes Up
Hello everyone. I’m not sure if I’m exactly in the right place, but it seems that someone here might have the knowledge that I need. I have a brand spankin new laptop (a Toshiba Satellite A105-S4114) and have recently got my copy of adobe premiere pro 2. After loading I fiddle around and then my screen goes black—a totally unresponsive system. A hard-reboot is required every time. i do not have any other video editing programs installed except windows movie maker. Is there any programs that can cause a conflict with adobe premiere pro? Thanks for your help i appreciate it.
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4 Replies
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You said that it’s “brand spankin’ new”, any other oddities noticed? Other programs freezing/crashing, etc?
What are the system specs?
What does “fiddling” entail? Capturing? Editing?
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I have the same problem. I have a 1 week old new Toshiba A100-237 Laptop. I can run other adobe applications such as After Effects 7 and photoshop perfectly. However, when I open up premiere pro 2.0, I get the infamous blue screen of doom seconds before the first premiere pro menu that lets you create new projects or open existing ones is displayed. The computer then forcibly restarts. I’ve tried clean re-installs of premiere pro, but nothing seems to work.
Since you have had the same problem with another Toshiba laptop of similar build, maybe some settings in the laptops needs to be tweaked in order to get them to run?
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Yeah I have the same problem with my computer. I just got a brand new Toshiba A105-S4094 about a week ago and my laptop keeps freezing as well. I even did a system restore and (aside from Toshiba’s software) only installed Pro and I still have the same problems! Can anybody help?
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After looking through the Toshiba support forums, I found this link:
https://support.toshiba-tro.de/kb0/TSB6401FS0007R01.htmBasically, the out of the box realtek audio drivers are too outdated and various Adobe products refuse to work with it. By updating the driver, adobe premiere pro worked. The link for the driver I installed is:
https://www.softwarepatch.com/utilities/high-definition.htmlIf you have a realtek audio driver version: 5.10.0.5220 or lower, then you need to upgrade. Any realtek audio driver greater than version 5.10.0.5229 will work. The version I linked for you is 5.10.0.5273 and it worked for me.
Hope that helps you out 🙂
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