Hi there,
I sympathize with you. However, it’s very difficult for anyone on this list to help you without getting access to your system or being able to run diagnostic tools. I’d really recommend that you contact Adobe’s Technical support directly. You can contact them via the Help menu or by following this link;
https://www.adobe.com/support/aftereffects/
They will be better equipped to help you.
cheers,
Angie
Angie Taylor animation & illustration for television, film, web and devices
https://www.angietaylor.co.uk
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