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  • Posted by Geoff Addis on December 19, 2013 at 3:27 pm

    Is anyone else having problems with Compressor 4.1?

    Opening the program results in either a ‘Compressor quit unexpectedly’ message or just the Compressor ‘ribbon’ at the top of the screen with no ability to enter files etc. etc.

    I have downloaded it several times, always the same problem. I’ve rolled back to 4.0.7 using Time Machine (4.07 still works) then downloaded 4.1 with the same results. Trashed Preference too, again no joy!

    Any ideas?

    Geoff

    Craig Seeman replied 12 years, 3 months ago 10 Members · 20 Replies
  • 20 Replies
  • Andrew Richards

    December 19, 2013 at 3:29 pm

    Working for me in early testing, but I did manage to get it to lock up once when trying to use it as a local “cluster”.

    Best,
    Andy

  • David Brewer

    December 19, 2013 at 8:52 pm

    4.1 is missing the Qmaster. I took a look at the packages for 4.1 and 4.0.7… 4.1 is missing the Qmaster and 4.0.7 has the Qmaster. In 4.7 you can’t change the number of instances.

  • David Eaks

    December 19, 2013 at 9:06 pm

    Having trouble here too. Same thing, either crash while opening or just the Compressor file bar with no window.

    Logging in as a guest user gets around the problem.

    Being the testing partition on my secondary system, I’m not all that surprised. Will do a clean OS install tonight and report back with results.

  • Craig Seeman

    December 19, 2013 at 9:12 pm

    Compressor with no window. Try trashing
    ~/Library/Application Support/Compressor/Layouts

    For good measure I also trashed:
    Command Sets
    History
    Settings
    Storage

    I believe I had same problem Yes it was fine in Guest User for me as well. Just not in my primary Admin Account.

    Crashing. I looked at the crash thread and it looked like some plugin related thing. I deleted Matrox utilities (I have MXO2 which I hadn’t updated since updating OS to Mavericks and that fixed my crash.

  • Andrew Richards

    December 19, 2013 at 9:12 pm

    Compressor 4.1 spawns a qmasterd process on my system and it still seems to do things when jobs are submitted. Encoding itself is handled by compressord instances in my observations.

    Best,
    Andy

  • David Brewer

    December 19, 2013 at 9:18 pm

    Well you got a beta version to work with… In the Apple Compressor forum other are having the same problem with the Qmaster. Take a look at your Compressor packages and see if you have the Qmaster there, I think it is in content.

  • David Eaks

    December 19, 2013 at 9:22 pm

    Thanks Craig,

    I also had Matrox MXO2 utilities from before Mavericks and after the first crash, that was the first thing I did. Removing it stopped the crashing, leaving me at the blank Compressor without any UI.

    I’ll trash those files.

    Looking forward to info about the new hardware h.264 encoding and comparing it to Matrox MAX.

  • Andrew Richards

    December 19, 2013 at 9:53 pm

    Huh? I’m not on any betas. I’m running the GA Compressor 4.1 that released today.
    /Applications/Compressor.app/Contents/PlugIns/Compressor/CompressorKit.bundle/Contents/Frameworks/Qmaster.framework/Resources/qmasterd
    The stand-alone Qmaster app is no more, and the Qmaster menu in Compressor is no more, but the daemon still exists and is still part of Compressor in v4.1. The clustering functionality still seems to call upon qmasterd.

    Best,
    Andy

  • Geoff Addis

    December 20, 2013 at 8:21 am

    Craige, thanks for your suggestion, but I cannot see ~/Library/Application Support/Compressor/Layouts, so is it correct to assume this file has already been thrashed?

    Where are these files?

    Thanks in advance,

    Geoff

  • Frank Gothmann

    December 20, 2013 at 10:54 am

    Geoff, you are aware that the user’s Library directory is invisible, right? Starting with Lion, Apple in its infinite wisdom decided to hide that folder from you for absolutely no reason because it’s the one system folder one needs to get to to fix things up all the time.
    So… when in the Finder hit alt and go to your “Go” menu. You will find your Library folder in that menu with that magic button pressed.

    ——
    “You also agree that you will not use these products for… the development, design, manufacture or production of nuclear, missiles, or chemical or biological weapons.”
    iTunes End User Licence Agreement

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