Clips going off-line in CS3

[Luke Martin]

Hi,

I have had a similar problem with an Adobe HDV project. 11 seperate project files (11 interviews) and 9 of them are fine and two of them are totally screwed due to “Media Offline”. I an ‘re-online’ them and begin a render. It crashes during the render of course and so even if you save before it crashes and then you restart the clips are offline again. Called adobe – no solution except to re-install premiere. havent done that yet so ill see at the end of the weekend how the reinstall goes. But from what your saying it doesnt look like it will help at all.

Let us know if you find a solution!

Luke

[Greg Mooney]

Thanks.
I uninstalled and reinstalled CS3 to have no improvement. I have not tried again to produce a DVD (aborted self due to errors which were “offline” clips).

Have a work around by setting all back online (using Interpret)and redoing transitions, then making movie. I plan to open the final finished movie in a new project then burn this to the DVD.
I see no reason for that not to work. The test movie looks as it should.

Also check Adobe PremPro forum for others with same problem; no solution yet, but other ideas. https://www.adobeforums.com/webx/.3bc44dfb/

[Luke Martin]

Yep ive just re-installed and re-updated to 3.1.0 and there is no difference… this has got to be a Premiere bug. Ive done all the usual basic stuff that support has asked me to do like defragging and san disk. I dont know where to go from here…

If anyone finds a solution please let us know! Thanks

Luke

[Vicki Moroughan]

I had a similar issue on a project and after spending over an hour on the phone with Adobe technical support the problem seemed to be that my project file was corrupted. At some point earlier in the project Premiere Pro CS3 crashed and was reopened in a recovery project. Before contacting Adobe support, I uninstalled and reinstalled Production Premium along with trying a few other things. While on the phone with Adobe, several things were tried with the project file, but to no avail.I was so glad when the project was finished, because every time I closed and reopen the project several of the effect, titles and dissolves had to be reset. I did find that I could click on the clip and just click on the setting to bring the clip back to how the setting should have been but still had to rerender. When I completed the project and tried to save as a trimmed project, I kept getting an error message.

Vicki Moroughan

[Greg Mooney]

Not to give any easy outs for Adobe, my project is a bit of an organizational mess.
Two drives are close to being maxed out, and the 82 to 100 items in the project are in many different folders. This is a very complicated process and I hope this hasn’t caused the off-line trouble.
I too will be very happy to finish the project to see if the problem repeats in subsequent jobs.
I have never had this problem with earlier versions.
My CS3 is an upgrade.

Is there any chance that having CS2 remaining in the system could be contributing to this difficulty?

[Luke Martin]

From what I understand, Premiere 2.0 and CS3 can be installed on the same machine, just not run at the same time. I too havent had any problems with similar and waaay bigger projects in 2.0. And for CS3 ive been making sure all of my assets aren’t all over the place and that I keep my folers to a minimum, make sure only relevant files are imported in the project and defragged regularly. Lets hope they sort out this soon. Adobe have been good with the updates thus far, 2 in the last 2/3 weeks.

The ‘corrupted file’ explaination from adobe is fair and I can understand where their coming from. Because of the amount of constant crashing whilst editing and rendering and “serious errors” the saved files cant stand up to it.

As for me, im reverting to 2.0 and also adding in Aspect v5 until more CS3 patches comes out and stablises it.

Luke

[Kent Smith]

I’ve had the same problem too, but it’s only some of the time. and it seems to be the cineform transions. I’ve found that when I open a problem sequence, I select all, delete the entire sequence, then hit undo restoring the entire sequence, and all the transisions come back. I have to move the mysterous “offline” clips to another track, then undo, and poof! they’re back. But when you have a large sequence and a lot of transisions this can be a pain. And the rendered sections nevercome back, even though the render files are still there, in the same folder with other rendered sections that do play correctly.

Also, I doubt the corrupt file idea. It’s some kind of bug. I can open a project, correct everything, exit PP CS3, and when I re-open the project, the same problem exits.

I did just recently get a solution for the problem with the m2t files not loading (the [..\..\Src\Time.cpp-105] error issue). Somone disovered that the cineform file CFQTImporter.prm (in the cineform folder in the plugin’s folder). It’s got to be renamed or deleted.

I wonder if something similar is happening here.

Also, has anyone noticed that if you submit a problem to Adobe, and you say you re-intalled CS3 and the problem still persists, they then tell you to to re-install CS3?

[Greg Mooney]

I refresh the “offline” clips by right clicking to FIND IN PROJECT, then use INTERPRET (clip or file, whichever) and it pops into view.
The inactive transitions must be redone individually.
Greg
I hope Adobe is monitoring this forum.

[Greg Mooney]

Strange happening. I leave my computer on 24/7. With PPro CS3 loaded but monitor off, an overnight power outage a few nights ago shut down everything. Rebooted in AM, opened PPro to find evrything and all transitions intact. Amazing, since this is the movie with all the offline trouble.
I shut down PPro today but haven’t opened it yet to see if the good or the bad angel has visited.
I’ll check tomorrow.

[Bigcrunch]

Hi all,

just found another workaround for a part of the “re-opening problem”: To avoid resetting each transition and stuff one after the other you can make a new sequence and copy all the content of the existing one into the new one by copy and paste. Then you only have to render the new preview files.

Unfortunately Premiere still looses the previews when reopening the project.

Greetz