Clients w/o QuickTime 7

[Shane Ross]

They can’t see it….they get a message that they need to download something from quictime, but that it isn’t there.

So if your client doesn’t have QT 7, don’t encode H.264.

[David Roth weiss]

Sean,

I’ve been there… It just doesn’t play, and a error message comes up saying that QT can’t play the file because its a type that is unrecognized.

DRW

[Tim Vaughan]

While sending a link for the update is dependant on the client, Quicktime has released Quicktime 7 Preview for Windows that will play the H.264 encode. https://www.apple.com/quicktime/download/preview/ We are extremely frustrated that Quicktime would give us software that is not backwards compatible or just recently available to the rest of the world. Makes life fun, right?

Tim

[Walter Biscardi]

[Tim Vaughan] “We are extremely frustrated that Quicktime would give us software that is not backwards compatible or just recently available to the rest of the world. Makes life fun, right?”

Well, then don’t use the H.264 codec. It’s pretty clear that the codec only works with QT 7 and now Apple has made that available for Windows so there should not be an issue. I direct all my clients to the Apple site to download the appropriate version for their machines. Not that difficult really, but if it frustrates you, don’t use it.

Walter Biscardi, Jr.
Creative Genius, Biscardi Creative Media
https://www.biscardicreative.com

Now in Production, “The Rough Cut,” https://www.theroughcutmovie.com

“I reject your reality and substitute my own!” – Adam Savage, Mythbusters

[Tim Vaughan]

It’s not so much that the codec frustrated us; it is more the fact that we had sent out a few compressed movies to clients and heard back from everyone of them they couldn’t view it and work on it. (they were trying to post the projects on their websites, as well as encode to the formats of their choice) The main problem is that I assumed (and I admit my mistake) that 7 would be backward compatible with 6 without researching. Sometimes you just expect things to work, and get a bit ahead of yourself. Again, my mistake. 😉

[Ed Dooley]

Walter’s right. The problem I’ve had occasionally though, with directing clients to the latest updates, is that some clients are corporations with IT departments blocking *any* updating of *anything* on company computers. Depending on the client, I send them a WMV and a QT, or in really bad cases, an MPEG-1. I’m waiting for the new Flash 8 to become ubiquitous so I can use that too. The quality is supposedly better than WM9 and a much smaller file. Of course, by the time everyone has Flash 8 video playback capability, Microsoft will have the newest greatest WM version too. 🙂
Ed

[Tim Vaughan] “It’s not so much that the codec frustrated us; it is more the fact that we had sent out a few compressed movies to clients and heard back from everyone of them they couldn’t view it and work on it. (they were trying to post the projects on their websites, as well as encode to the formats of their choice) The main problem is that I assumed (and I admit my mistake) that 7 would be backward compatible with 6 without researching. Sometimes you just expect things to work, and get a bit ahead of yourself. Again, my mistake. ;)”

[Chuck Reti]

[Ed] “some clients are corporations with IT departments blocking *any* updating of *anything* on company computers.”

IT at a corp I worked at would absolutely, without exception, forbid Quicktime (for Windows, of course) to come near any machine in the building. Something about “security” and “dll’s.”

[Arnie Schlissel]

[Tim Vaughan] ” The main problem is that I assumed (and I admit my mistake) that 7 would be backward compatible with 6 without researching. Sometimes you just expect things to work, and get a bit ahead of yourself. Again, my mistake. ;)”

QT 7 is backward compatible. It will play any file made in a QT6 codec that you have installed. But you used a QT7 codec, & expected QT6 (or perhaps 5, or 4?) to be forward compatible. That’s quite a different thing.

Arnie
https://www.arniepix.com