Changing platform

[Amit Zinman]

you should upgrade to CS3 anyhow seeing that it is the only Intel native one and has a lot to offer.

[Steve Roberts]

Call Adobe. They used to have a crossgrade policy, similar to an upgrade policy.

[Ron Lindeboom]

[Steve Roberts] “Call Adobe. They used to have a crossgrade policy, similar to an upgrade policy.”

Used to is the operative term, Steve. I don’t believe that they do this anymore. A couple of friends of mine were recently turned down when trying to crossgrade their software. This policy no longer is in place if I am not mistaken.

Best regards,

Ron Lindeboom
creativecow.net
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[Steve Roberts]

Thanks, Ron.

[Ron Lindeboom]

You are welcome, Steve.

As I said, I could be wrong and I hope that I am. I would hate to think that Adobe has given up this program. But I have had a couple of people tell me that they couldn’t do it and were turned down. Hopefully, we will hear from some others here chiming in with their own reports on this.

Kathlyn and I hope all is well with you and yours there in Toronto, Steve.

Best regards,

Ron Lindeboom
creativecow.net
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[Brendan Coots]

I spoke with an Adobe rep a few months ago about this, and he told me they offered cross-grades for just the cost of shipping the disc to you, provided you fill out the paperwork.

When I told him stories I’ve heard on various forums about the cross-grade not being available, he said they have some very lazy reps who will deny its availability just so they don’t have to deal with it and can move on to a “paying” customer. He said that if they turn you down, ask for their name and ask to speak to a manager.

Then again, they might have changed their policy since this conversation took place, I wouldn’t be all that surprised.