CC 2014 startup issues

[Kevin Monahan]

Hi all,
This is Mac OS X setting your permissions incorrectly. If you update OS X rather than do a clean install, this can happen. Sounds like resetting preference folders to read/write is helping. If you are having this trouble, please try it.

Thanks,
Kevin

Kevin Monahan
Support Product Manager—DVA
Adobe After Effects
Adobe Premiere Pro
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[Xander Grzywinski]

Has anyone had any luck getting past the same issue on Windows 8?

[Dave Martin]

I am having the same issue on desktop Windows 7 computer. Nvidia cart with up to date drivers…I also have it installed on my Win8 laptop and it works fine.

[Scott Holoubek]

Hi Kevin- I am having major problems with a project that has been started in premiere 2014. There is a mixture of Canon C300 and 5D footage that are multi clipped. After about 5 minutes of editing the video freezes while the audio keeps playing and I’m forced to reboot. This happened countless times yesterday and the whole day was wasted. I’ve done similar projects like this on CC without problems. Is there anyway I can get this project back to CC (maybe XML)? Our is there some preference that needs to be set? Any help would be appreciated. As a last resort I will transcode to ProRes and re-edit in FCP7 but I’m hoping not to do that.

Thanks.

[Gates Bradley]

A worthwhile question, but not really appropriate to this thread. Please start a new one for your issue. Or better yet search for it. I know there are threads that talk about this issue.

[Gates Bradley]

So I am having this issue and none of the suggested fixes have worked. This was an issue for CC and now CC2014. CC 2014 Also, coincidentally, takes forever for the media to load even though both the media cache and footage are on SSDs (internal and USB 3, respectively).

I’ve attached a screenshot of activity monitor during this time. I just timed my last startup attempt and it took 9 minutes until the timeline became responsive. I’m on a 2011 macbook pro 2.2Ghz i7 with an 240GB internal SSD and 16GB of RAM. Not the springiest of chickens, but still hardy enough that I would think this shouldn’t be an issue. It certainly isn’t on FCP 7 or FCP X, although I much prefer Premiere’s workflow overall, and need AE integration.

[Gianluca Cipolat mis]

Thank you Adam Hark,

It work for me.

[Steve Garman]

Thank you, Thank You, Thank You, for posting this fix on Mac Permissions. That solved my problem of not being able to run Premiere Pro CC 2015. I think I got 2015 almost a year ago and it has never run because it gave me the “Cannot find capable playback device.” And apparently that wasn’t the reason at all. It just had some permissions that weren’t set right. Thanks again for posting your fix and to Creative Cow for hosting it. You’ve ended a long nightmare for me that (2) hours long sessions with Adobe support in India could never solve.