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CC 2014 – Freezing then crashing constantly
Hi guys, having major problems with CC 2014. Have done with the last version and have just updated yesterday and still happening. After about 5 minutes of basic editing, the playback and finder window freeze up. Fully rendered sequences wont playback after this happens. When I then try to close Premiere, it will crash and will require a ‘force quit’ every time.
I am editing GH4 footage. Combination of 1080p (24fps) and 4K (24fps). No effects being used.
I have uninstalled Filmconvert to see if it was that and the issue remains. No other plugins currently installed?
Would I need to update driver for graphics card? The card came with original machine so have never updated in the past?
Machine specs:
Processor 3.06 GHz Intel Core 2 Duo
Memory 16 GB 1067 MHz DDR3
Graphics ATI Radeon HD 4670 256 MB
OS X 10.9.5 (13F34)Any help greatly appreciated, being held up on an important project!! 🙂
Ali
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7 Replies
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Remove all third party plugins for sure. You should not have GPU acceleration turned on as your card doesn’t meet the specs. This is something to try: https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
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Ok will try this and see how I get on! Thanks for the reply 🙂
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No luck i’m afraid Dennis. Did a complete clean and re-install. Still getting exactly the same thing?
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Hi there,
I’ve been experiencing exactly the same issue since I upgraded to 2014…
A new project will be OK for a little while, then suddenly the footage will start to catch and freeze, and eventually it’ll lock up – needing a force quit.
It seems that once this starts to happen on a project it’s pretty much doomed. 5-10mins of work, then force quit each time.
Has anyone found a solution?
Cheers,
Al
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I am having this same problem with a 2 camera project. I am into it about 15 min and suddenly it’s freezing up and not even leaving the typical recoverable file when restarting, and also not self reporting to Sony about the problem.
I have solved most trouble before by updating video drivers, so did that but no benefit. I am on latest SVP 13 version, Windows 8.1, and my project isn’t complicated. Also tried renaming and resaving the file as it sits after reopening, no luck. Something is corrupted, can’t proceed. The only thing I can think of is to start over and hope.
Is anyone else experiencing this, relative to multicamera?
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I’m having the exact same issue as described above.
Has anyone found a solution?
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Actually, yes!
Just yesterday I came across this thread:
https://forums.adobe.com/thread/1563017
These steps seem to have fixed everything – I’ve been crash-free for nearly a full day!
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1) Go into Preferences… Audio… and UNCHECK the box next to “Maintain pitch while shuttling.”
[this is a new feature in PrCC2014 that is processor intensive, causes audio dropouts, and is a major player in why the playback suffers]
2) Go into your sequences settings for each sequence you have for DSLR footage and change the Editing Mode preset to “CUSTOM”
3) Next scroll down to Video Previews and change the preview file format to “QuickTime” and the codec to “Animation.”
4) Uncheck the box next to “Composite in Linear Color (requires GPU acceleration or max render quality).
[this is another new feature that is also processor intensive & is also a key suspect to the problem]
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Hoping for a “proper” fix some time soon though.
Let us know how you get on…
Cheers
Al
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