- July 1, 2014 at 9:04 pm
I downloaded and installed Media Encoder CC 2014 and Prem Pro CC 2014 and never uninstalled the other versions of those two apps.
I have a 60 minute project that I just spent dozens of hours on in PPro CC 2014 and every time I try to export to Media Encoder CC2014, it keeps failing.
I figured I should uninstall Media Encoder CC and Media Encoder CC 2014 and then reinstall onlly the CC 2014.
I succesfully uninstalled CC, but the 2014 is NOT listed in the Win 7 Uninstall List in the Control Panel.
Any help would be appreciated.
- July 2, 2014 at 8:53 pm
Run the Adobe CC cleaner tool and that should straighten you out. Then re-install as needed. Instructions here:
- July 2, 2014 at 10:38 pm
Thanks, Ryan. Tech support never mentioned that during our phone call. Take care.
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