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  • Can’t uninstall Media Encoder CC

  • Gerry Cast

    July 1, 2014 at 9:04 pm

    Hi,
    I downloaded and installed Media Encoder CC 2014 and Prem Pro CC 2014 and never uninstalled the other versions of those two apps.
    I have a 60 minute project that I just spent dozens of hours on in PPro CC 2014 and every time I try to export to Media Encoder CC2014, it keeps failing.
    I figured I should uninstall Media Encoder CC and Media Encoder CC 2014 and then reinstall onlly the CC 2014.
    I succesfully uninstalled CC, but the 2014 is NOT listed in the Win 7 Uninstall List in the Control Panel.
    Any help would be appreciated.
    Thanks.

  • Ryan Holmes

    July 2, 2014 at 8:53 pm

    Run the Adobe CC cleaner tool and that should straighten you out. Then re-install as needed. Instructions here:
    https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

    Ryan Holmes
    http://www.ryanholmes.me
    @CutColorPost

  • Gerry Cast

    July 2, 2014 at 10:38 pm

    Thanks, Ryan. Tech support never mentioned that during our phone call. Take care.

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