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Can’t install CC “Another Installer is already running” on Windows 11.
I have been trying for 2 days to install Creative Cloud and it won’t do it beacuse it says another installer is already running. These are the steps I have done so far:
-Downloaded “Adobe uninstaller” and ran it just to see if anything installed from failed attempts.
-Ran Adobe Creative Cloud Cleaner tool.
-Restarted computer
-Went in “Task Manager” and turned off Windows Installer and anything else labeled “Updater”
-Went into the Windows Installer Service and hit “Stop”
My computer specs:
CPU -Core i9 14900K
GPU-Nvidia GeForce RTX 4070 GPU with 12GB of VRAM
RAM-32GB of DDR5 RAM
Hard Drive-2TB NVMe SSD
It is still not working, any ideas?
replied 4 days, 3 hours ago 2 Members · 3 Replies
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3 Replies
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Hey Curtis,
I would normally suggest to switch off the computer, even remove the power lead, leave it off for at least 30 minutes, and turn it back on again.
Setting that aside, if you have the Creative Cloud panel installed, or the exe file, maybe run it as administrator?
Although this thread is for Illustrator, and have conflicting views on “Administrator”, it might help provide you with a solution to your problem:
https://community.adobe.com/t5/download-install-discussions/another-installer-is-already-running-windows-11-illustrator-install-issue/m-p/14497803Hope that this helps?
Atb
Mads
community.adobe.com
Re: Another Installer is Already Running - Windows 11 Illustrator Install Issue
Thanks! I'll do that.
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I used the alternate links on this page and it worked. Thanks for the help.
“reinstall the cc desktop app using the “alternative download links” at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html“
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Hey Curtis,
Great to know – thank you!
Atb
Mads
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