Can’t hear audio

[Stacy Lincoln]

Check to make sure you haven’t muted the tracks by mistake. A gold “M” would be showing up on your audio track in the timeline.

[Frank Cervarich]

Thanks so much for the suggestion that I may have muted my track. I did not make myself clear. I don’t hear the audio when the file is in the source monitor. Is there a way to see if mute is on while the file is in the source monitor?

I did make an edit and no gold ‘M’ appeared in the timeline.

Any other suggestions? I hope.

[Stacy Lincoln]

If you don’t hear anything in the source monitor…there’s no audio on the clip OR you could simply have a “hitch” when MC launched. Have you tried quitting MC and relaunching? I have had this problem many times and relaunching solves it. Or it could require shutting down and restarting the computer. No kidding…this has solved my problem many times when audio is absent.

[Frank Cervarich]

I have been in and out of MC several times. And I have powered down my system several times as well. I AMA’d the file about a week ago. It seemed to come up clean and fast. As I said, I see video just fine and I can see the audio meter moving. The clip is an interview. I brought it in to Premiere Pro just to make certain the audio really is there and it plays fine in PP.

[Stacy Lincoln]

Could be dealing with a bit rate issue and what version of Media composer you are using. First, check a quick simple thing. Make sure the speaker is not “off” where the Audio tool is showing the volume is indeed playing. Now, check the bit rate of the audio you shot. In your MC bin under the settings tab, go to audio project. There are two settings there for 16 and 24 bit audio. This may be the issue if it doesn’t agree with your native audio bit rate. If it doesn’t, re-import the clip at the native bit rate of your clip and try that. Gee, I hope this works! I’m running out of helpful advice!

[Michael Hancock]

Do you have a Kona or Blackmagic card installed on your system? Matrox? Avid breakout box? It might be pumping audio out of them, and if they aren’t hooked up to speakers you won’t hear anything.

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Michael Hancock
Editor

[Frank Cervarich]

I have a Kona LHi card. I will check to see what the story is on it. Thanks.

[Frank Cervarich]

I checked to make sure the speaker in the Audio Tool was not ‘off.’ It is not ‘off.’ I checked in the settings tab and discovered that 16 bit audio was selected. I recorded 16 bit audio in the field.

After your post, I had one that suggested maybe playback is going through my AJA Kona LHi card. Since there is no audio hooked up to the card, I would hear nothing even though I would see the audio meter indicating audio is playing. I’m checking that out now. Cross your fingers.

And thanks for all of the suggestions you have given. I really appreciate it.

[Glenn Sakatch]

You started out by saying you hope you have given us enough information…you haven’t given us anything go on.
Mac or windows is a good start.
We know you have a kona, but you could help us by telling us how you have your suite wired. Are you using a mixer?. How do you think the wire path you have should be working.

If you can see the vu’s but can’t hear, my guess is a wiring setup is not correct. Your computer and sound card both need to be on the same page, as does your mixer and speakers.

From a settings standpoind, I would check your “audio project” settings and see if the “play mismatchd sample rates” is turned on. This will help if you do have a mismatch in sources vs project settings.

Check that your computer sound is using your kona for output. Check that your kona is using the correct audio settings, and that the correct cables coming out of the kona are going to your mixer

Glenn

[Stacy Lincoln]

It now sounds more like an issue with how your audio is coming out of your AVID. Clearly it’s there. Can you hear any other audio? Have you brought in a test quick time from something else just to see if you can hear it? I’m throwing darts here…but just don’t know if you have been able to hear anything else.
Are you using external speakers? A board?