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  • Can’t access Tolis Support – Need to restore tape contents to RAID

     Jim Curtis updated 1 day, 13 hours ago 6 Members · 32 Posts
  • James Vorley

    September 3, 2020 at 12:43 am

    Ok, put in a known good tape (one from your old system that you have successfully restored from your new system) and press C. What is the output?

    I am on UK time but could have a more detailed look tomorrow if you still can’t get through to support. Contact me on LinkedIn

  • Jim Curtis

    September 3, 2020 at 1:03 am

    If you mean tapectl c, I get this, the Help Menu:

    JPC@2019-Mac-Pro ~ % tapectl c
    tapectl [-V] [-v] [-f dev] arg [count]
    Version 12.0
    Devices are known by the names ntapeX where X is the device order number
    starting with 0 and incrementing for each tape device found.
    arg is one of:
    display – displays available tape devices
    status – display currrent drive status
    header – read the first 4K of a tape and display on stdout
    fsf [x] – forward space filemark (x = count; 1 is default)
    Tape is positionready to write on the EOT side of
    the filemark ready to read.
    bsf [x] – back space filemark (like fsf, but backwards)
    Tape is positioned on the EOT side of the previous
    filemark ready to read
    wfm [x] – write filemark (x = count; 1 is default)
    seod – space to end of data for appends
    erase – short erase a tape
    lerase – long (secure) erase – takes hours!
    load – load tape into drive
    rewind – rewinds a tape
    rewoff – rewind the tape and unload it
    tell – report current logical tape block
    seek x – seek to logical tape block ‘x’
    setblk x – set drive block size to x (x is required, 0 = variable block)
    alert – display TapeAlert information if available
    unload – same as rewoff
    unltfs – Unformat an LTFS volume returning it to use as a standard
    data tape. Any LTFS data will be lost.
    -f dev – device to access – (ntape0 is default)
    -v – additional verbosity while working
    -V – version and copyright information
    JPC@2019-Mac-Pro ~ %

    I’m sorry to be wasting your time.

    I don’t think anybody is at home at Tolis. Maybe they have gone under. I wish I knew, because it’s been days since I asked for support, and I haven’t heard a thing from them.

    Jim Curtis
    jamesphilipcurtis.com

    MacPro7,1 24-core – 256 GB RAM – AMD Radeon Pro Vega II 32 GB – 10.15.6

  • James Vorley

    September 3, 2020 at 1:55 am

    Just to confirm you need to run these commands with the tape loaded in the drive.

    Steps are: eject tape, power cycle drive, reboot Mac.

    Open terminal, enter:

    bru -xvvvf ntape0 “/Volumes/SAS RAID/ANTHEM restore from LTO"

    If the tape imports, rejoice. If not, read on…

    If you then get this message:

    bru: [W130] warning - read error on first block: errno = 5, Input/output error
    bru: [A121] load volume 1 - press ENTER to continue on device 'ntape0'

    press enter.

    Then without power cycling eject tape and insert a tape that you know works on your new Mac.

    Hit C to continue.

    Does it import the new known good tape?

  • James Vorley

    September 3, 2020 at 2:09 am

    Correction: Steps are: eject tape, power cycle drive, reboot Mac, insert tape

  • Jim Curtis

    September 3, 2020 at 2:13 am

    I followed your steps, and the Terminal replies:

    dquote>

    Don’t I have to enter some form of tapectl first?

    Jim Curtis
    jamesphilipcurtis.com

    MacPro7,1 24-core – 256 GB RAM – AMD Radeon Pro Vega II 32 GB – 10.15.6

  • Jim Curtis

    September 3, 2020 at 2:17 am

    So, I tried:

    tapectl bru -xvvvf ntape0 “/Volumes/SAS RAID/ANTHEM restore from LTO”

    and this familiar text happened:

    bru: [W130] warning – read error on first block: errno = 5, Input/output error
    bru: [A121] load volume 1 – press ENTER to continue on device ‘ntape0’
    bru: [Q120] (C)ontinue (N)ew device (Q)uit [default: C] >> C
    bru: [W130] warning – read error on first block: errno = 5, Input/output error
    bru: [A121] load volume 1 – press ENTER to continue on device ‘ntape0’
    bru: [Q120] (C)ontinue (N)ew device (Q)uit [default: C] >>

    So, I put in a known good tape, pressed C then ENTER, and it repeated:

    bru: [W130] warning – read error on first block: errno = 5, Input/output error
    bru: [A121] load volume 1 – press ENTER to continue on device ‘ntape0’
    bru: [Q120] (C)ontinue (N)ew device (Q)uit [default: C] >>

    Jim Curtis
    jamesphilipcurtis.com

    MacPro7,1 24-core – 256 GB RAM – AMD Radeon Pro Vega II 32 GB – 10.15.6

  • James Vorley

    September 3, 2020 at 6:26 am

    That means there is only one “ and you’re missing one at the end of the path.

    You do not need to use tapectl now.

  • James Vorley

    September 8, 2020 at 9:49 am

    For anyone who may be experiencing a similar issue…

    Jim and I investigated further and the problem seemed to be that the Argest tape import tool would not recognise the 128K block size of the problem tape.

    We were able to change the bufsize in bruxpat config to 128K and then use terminal to import the entirety of the data on the tape using sudo bru -xvvv

    bufsize can also be set with the -b flag which will override bruxpat eg sudo bru -b=128K -xvvv

  • Jim Curtis

    September 8, 2020 at 11:44 am

    A big shout out here to James who went to what I consider heroic efforts to find a solution that would allow me to import my tape contents. Thank you, James!

    I still haven’t heard a peep from Tolis.

    Might be helpful to others to add that the Terminal command that worked only worked because the tape & Terminal were looking for the original file path written to the tape. I had to mount an external drive and change the drive name to the name of the RAID partition that held the original archive media.

  • Robert Ober

    September 14, 2020 at 4:39 pm

    Message on their website says to use

    covidsupport@tolisgroup.com

    Y’all take care,

    Robert

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