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Activity Forums VEGAS Pro Canon Vixia camcorder not recognized by computer in device manager

  • Jeff David

    June 26, 2017 at 4:00 am

    Sorry, I meant Graham. Thanks Graham!

    Lenovo quad core i7 16gb of ram, Windows 8.1 MS 13 64 bit Thumbnail is view out of the Olde North Church window where the signal lanterns were hung, as in, \”1 if by land 2 if by sea\” looking across the Charles River to the Charlestown Naval Yard where rebels awaited the signal April 18th, 1775.

  • Graham Bernard

    June 26, 2017 at 4:38 am

    No worries ????.

    * Grazie

    Video Content Creator and Potter
    PC 7 64-bit 16gb * Intel® Core™i7-2600k Quad Core 3.40GHz * 2GB NVIDIA GEFORCE GTX 560 Ti
    Cameras: Canon XF300 + PowerShot SX50HS Bridge

  • Jeff David

    June 26, 2017 at 9:40 pm

    I may have solved the problem.

    Like I was saying, I was thinking maybe the issue was the Express card or the slot that it plugs into. While reading over my computer manual, I realized I ALSO have a IEEE1394 CONNECTOR port.

    So the end of the cable that connects to the camcorder has a small, rectangular plug that plugs into the camcorder. The IEEE1394 port on the computer has the same type of end/plug that would take the rectangular end of the plug. It’s not a SLOT for the express card but a separate, different type of port that allows camcorders to capture footage into the computer. So I bought a 4 pin to 4 pin cable at a tech shop near where I live and plugged it in. ]

    The good news is I got the connection and was able to capture footage into my computer. The bad news is, if the cable is touched in any way – or even not touched – I lose the connection. It was intermittent. Upon wiggling the cable and unplugging and replugging the 4 pin to 4 pin cable in, I was able to get it to work, intermittently. At first it took quite a bit of messing w the cable and the plug in part but eventually I got it to work for awhile.

    Towards the end, it seemed to be holding the connection.

    However, I know that plugging in the cable while the camcorder is on can fry the board so not srue If I have really won as it took quite a bit of plugging and replugging the cord in and jiggling it to get it to work. I think this could lead to my camcorder being fried.

    That port that I was using today, I have never used it in the past and the cable is a new cable so I don’t understand why it would work intermittently like that.

    At least I know it’s not the Legacy driver or anything else. It has something to do w that extra port I was usig today and the express card slot must be broken as I suspected.

    Lenovo quad core i7 16gb of ram, Windows 8.1 MS 13 64 bit Thumbnail is view out of the Olde North Church window where the signal lanterns were hung, as in, \”1 if by land 2 if by sea\” looking across the Charles River to the Charlestown Naval Yard where rebels awaited the signal April 18th, 1775.

  • Graham Bernard

    June 27, 2017 at 4:43 am

    I’m glad you’re getting towards a working solution. All the feedback I gave regarding the drivers still holds and still has relevance. Critical path analysis can take many forms.

    I’ve used cards on various PC TOWERS and laptops. What is your “Express Card”? It’s Make and specification? What is it plugged into on your pc/laptop? Do you have a picture of it? What are the inputs? Of course one of them has to be 1394. Anything else? What else have/had you connected to that card? I’m suspecting the intermittences may just be due to another issue/option.

    * Grazie

    Video Content Creator and Potter
    PC 7 64-bit 16gb * Intel® Core™i7-2600k Quad Core 3.40GHz * 2GB NVIDIA GEFORCE GTX 560 Ti
    Cameras: Canon XF300 + PowerShot SX50HS Bridge

  • Jeff David

    June 27, 2017 at 7:16 pm

    SORRY FOR CAPS – NOT YELLING JUST WANT TO DIFFERENTIATE YOUR TEXT FROM MINE. PLEASE EXCUSE THE CAPS.

    THE ISSUE WAS THE EXPRESS CARD OR EXPRESS CARD SLOT WAS NOT WORKING AND WHEN I FOUND I HAD THE ALTERNATIVE PORT TO CONNECT A 4 PIN TO 4 PIN FIREWIRE CABLE – THE FIRST CABLE I BOUGHT WAS A JUNK, DEFECTIVE CABLE.

    I WAS AT BESTBUY TRYING TO BUY A USB TO FIREWIRE CABLE BUT THEY DID NOT HAVE ANY. I WAS TOLD THAT WAS A POSSIBLE SOLUTION ALTHOUGH I MAY HAVE READ THAT USING USB TO FIREWIRE IS NOT GOOD AS IT LOSES QUALITY OR MAY ONLY TRANSFER SDEF. I AM NOT POSITIVE I HAVE THAT RIGHT?

    THE BEST BUY REP SUGGESTED I COULD ALSO USE “VIDBOX” TO TRANSFER THE VIDEO – $69/

    I BOUGHT IT JUST IN CASE THE NEW 4PIN TO 4 PIN CABLE DID NOT WORK.

    https://www.bestbuy.com/site/video-conversion-for-pc-windows/5591332.p?skuId=5591332&extStoreId=&ref=212&loc=1&ksid=3a477617-d4b8-4b6e-8a6b-1bf31a288dd3&ksprof_id=3&ksaffcode=pg252485&ksdevice=c&lsft=ref:212,loc:2&gclid=Cj0KEQjwhMjKBRDjxb31j-aesI4BEiQA7ivN-EzQfn_Ot2fMZGTwtY7AMyRbjGI9aNvku8BVWB5KB74aAqc18P8HAQ

    SO I ENDED UP USING THE ALTERNATIVE, SMALLER FIREWIRE PORT W THE 4 PIN TO 4 PIN CABLE

    THE ALTERNATIVE FIREWIRE PORT IS JUST A SMALL PORT, WITH BOTH ENDS OF THE CABLE THE SAME, SMALL, RECTANGULAR PLUG ON THE END – NOT LIKE THE EXPRESS CARD SLOT WHICH IS WIDE AND HAS A DIFFERENT TYPE OF PLUG THAT PLUGS INTO THE FIREWIRE CARD

    THE CABLE FOR THE SMALLER FIREWIRE PORT THAT WORKS LOOKS LIKE THIS:

    https://cables4sure.com/firewire-cables-4pin-to-4pin/6ft-4pin-to-4pin-firewire-cable.html?gclid=Cj0KEQjwhMjKBRDjxb31j-aesI4BEiQA7ivN-JEUCbwaT3l_x9MX84A1GAtT2DK5ZWGRf3KyuWaCLQ4aAnIZ8P8HAQ

    THE CABLE FOR THE FIREWIRE, “CARD” – THAT DOES NOT WORK – LOOKS LIKE THIS:

    https://www.sfcable.com/3ft-6-pin-to-4-pin-ieee-1394-firewire-cable.html?gdffi=afde19f4670e4f608861514cfe93a30d&gdfms=68546C9C7931452EBA784B19B4CB16F0&gclid=Cj0KEQjwhMjKBRDjxb31j-aesI4BEiQA7ivN-KRK2u7ZObXK_NgkGUE-rUZs3y7_W28FiunRl2P6yCsaAprn8P8HAQ

    I HAD A HUNCH THE EXPRESS CARD SLOT WAS BAD SO I BOUGHT A CABLE FOR THE ALTERNATIVE COMPUTER PORT YESTERDAY BUT I HAVE NOW PROVEN THAT CABLE WAS BAD. I KNOW THIS BECAUSE I EXCHANGED IT FOR A DIFFERENT CABLE THIS MORNING AND THE NEW CABLE HAS THE FIREWIRE/HDVSPLIT/CAPTURE WORKING JUST FINE AND THE INTERMITTENCY IS GONE!!

    THANKS FOR ALL YOUR HELP GRAHAM!

    SOLUTION! SO FAR SO GOOD! I’M KEEPING MY FINGERS CROSSED I HOPE ALL REMAINS WELL!

    I’m glad you’re getting towards a working solution. All the feedback I gave regarding the drivers still holds and still has relevance. Critical path analysis can take many forms.

    YES – AGREED –

    I’ve used cards on various PC TOWERS and laptops. What is your “Express Card”? It’s Make and specification?

    STARTECH 2 PORT EXPRESSCARD 1394A
    FIREWIRE LAPTOP ADAPTER CARD
    EC13942A2

    What is it plugged into on your pc/laptop?

    I HAVE A SLOT ON MY LENOVO THINKPAD W530

    Do you have a picture of it?

    https://www.walmart.com/ip/Startech-2-Port-ExpressCard-1394a-FireWire-Laptop-Adapter-Card-EC13942A2/14860258?wmlspartner=wlpa&selectedSellerId=0&adid=22222222227000536815&wl0=&wl1=g&wl2=c&wl3=40881318032&wl4=pla-78811525112&wl5=9002279&wl6=&wl7=&wl8=&wl9=pla&wl10=8175035&wl11=online&wl12=14860258&wl13=&veh=sem

    What are the inputs? Of course one of them has to be 1394.

    NOT SURE WHAT YOU MEAN. FOR THE EXPRESS CARD SLOT (THAT I AM NO LONGER USING) IT’S A 4 PIN TO A 6 PIN IF THATS WHAT YOU MEAN. IT GOES INTO THE SLOT ON THE COMPUTER

    Anything else? What else have/had you connected to that card?

    NOTHING ELSE. I THOUGHT ABOUT TRYING SOME OTHER DEVICE, CEPT I HAVE NO OTHER DEVICE.

    I’m suspecting the intermittences may just be due to another issue/option.

    IT WAS THE CHEAP CABLE – AS MENTIONED I RETURNED THE CHEAP, MALFUNCTIONING CABLE TODAY AND SO FAR THERE IS NO INTERMITTENCY AND THE HDVSPLIT/CAPTURE IS WORKING JUST FINE! THE CAMCORDER IS RECOGNIZED AND HDVSPLIT HAS NOT CUT OUT AT ALL!

    Lenovo quad core i7 16gb of ram, Windows 8.1 MS 13 64 bit Thumbnail is view out of the Olde North Church window where the signal lanterns were hung, as in, \”1 if by land 2 if by sea\” looking across the Charles River to the Charlestown Naval Yard where rebels awaited the signal April 18th, 1775.

  • Graham Bernard

    June 27, 2017 at 8:57 pm

    Right, I’m starting to get a grip on your setup. Thank you.

    I used to use a DELL laptop, with a PCMCIA slot. It also had a 4-pin 1394, which in my case was optimised for Video in. Notice that! Now, I expanded my setup and used the PCMCIA slot with a double 6-pin and used this for the streamed capturing to be pumped out to external FW hard drives, daisey-chained together.

    What I had to do was access the power management system and take the DELL off anything that was used to auto adjust the battery charging! As this would interfere and make the capturing hit and miss. Sound familiar? The other thing was I needed to install a clever tool that would allow for the temperature control also NOT to interfere with the slick capturing.

    Please read this post from me 15 years ago on the COW : https://forums.creativecow.net/archivepost/24/224221

    * Grazie

    Video Content Creator and Potter
    PC 7 64-bit 16gb * Intel® Core™i7-2600k Quad Core 3.40GHz * 2GB NVIDIA GEFORCE GTX 560 Ti
    Cameras: Canon XF300 + PowerShot SX50HS Bridge

  • Jeff David

    June 27, 2017 at 9:24 pm

    Wow! I guess I should be grateful as that sounds really complicated.

    I had a little bit of trouble w firewire 4-5 years ago when I first got the camcorder but then had 4-5 years or relatively no issues until about 3 months ago. It took me three months to get this figured out. OF course -I didn’t work on it for many long periods fo time as it’s just a hobby but it’s been 3 months.

    I should have known it was the firewire port as it made odd noises, but I did not know how to check it out and kept thinking it was the driver or something else. It finally hit me the other day that the firewire slot was most likely bad. I didn’t know how to go about repairing it though but finally realized I had to do something with it.

    I was going to replace it or see if I could install a new one. That is when I noticed in the manual that I had the alternative small port 4 pin to 4 pin with the small connector on both ends of the cable.

    The shop that I bought the cable from, said that the firewire technology in the computer can’t be fixes as it’s all part of the board – both the slot and the small port.

    It was bad luck that the first cable they sold me was crap and faulty. I could have fried my camcorder as the firewire connection would be lost and I would wiggle the cable to see if I could get the connection again and you can fry the camcorder if the camcorder is on when you plug the cable in. But I had to have the cable on in order to jiggle the cable to see if I could get the connection. I really risked it.

    The new cable is much superior quality so I’m hoping the capture via hdvsplit continues to work!

    Thanks again for your help!

    Lenovo quad core i7 16gb of ram, Windows 8.1 MS 13 64 bit Thumbnail is view out of the Olde North Church window where the signal lanterns were hung, as in, \”1 if by land 2 if by sea\” looking across the Charles River to the Charlestown Naval Yard where rebels awaited the signal April 18th, 1775.

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