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Forums Letters to the COW Team Cannot view COW videos with Firefox

  • Cannot view COW videos with Firefox

  • James Houghtaling

    February 26, 2012 at 7:41 am

    Is there a known issue with playing videos the live on the COW servers? All I see is a still image of the video but no player. I can view the vids fine via Chrome, but not in Firefox.

    —————
    My Hardware:
    Core i7 2.67GHz; Nvidia GTX580, 12 gig RAM Win7 64bit.

    My Software:
    Vegas Pro V11 with Boris Continuum Complete 7, VASST Ultimate S; Bluff Titler; AE5; PhotoPaint and other stuff.

  • Abraham Chaffin

    March 5, 2012 at 3:23 pm

    Hello James,

    There are no known issues of this kind.

    What version of FF are you using?
    Can you post a URL that you are experiencing this issue on?

    Abraham

  • James Houghtaling

    March 5, 2012 at 5:03 pm

    I’m using FF V 10.0.2
    The problem occurs on all of the videos that are hosted on this site.
    I just get a still image where the player should be.

    The problem appears to be with Adblock Plus. When I disable that add-on the video player appears.

    https://reels.creativecow.net/film/thomas-horne-reel-2009

    https://reels.creativecow.net/film/neogama-and-diageo-launch-the-first-campaign-created-in-brazil-for-johnnie-walker

    —————
    My Hardware:
    Core i7 2.67GHz; Nvidia GTX580, 12 gig RAM Win7 64bit.

    My Software:
    Vegas Pro V11 with Boris Continuum Complete 7, VASST Ultimate S; Bluff Titler; AE5; PhotoPaint and other stuff.

  • Abraham Chaffin

    March 5, 2012 at 5:45 pm

    Good morning James,

    What version of Flash Player do you have installed?

    Abraham

  • James Houghtaling

    March 5, 2012 at 6:37 pm

    Shockwave Flash = 11.1.102.62

    —————
    My Hardware:
    Core i7 2.67GHz; Nvidia GTX580, 12 gig RAM Win7 64bit.

    My Software:
    Vegas Pro V11 with Boris Continuum Complete 7, VASST Ultimate S; Bluff Titler; AE5; PhotoPaint and other stuff.

  • Abraham Chaffin

    March 5, 2012 at 8:45 pm

    Thank you for the responses James.

    Is Javascript enabled in your browser?

    Are you able to browse here?
    https://lp.longtailvideo.com/

    Are you behind a corporate firewall?

    Abraham

  • James Houghtaling

    March 5, 2012 at 9:06 pm

    Hmm, not sure how to check on javascript…though I do have a Java Platform SE 6 U29 6.0.290.11 plugin running.
    The link you provided gives me a 404 error.
    No, I am not behind a firewall.

    —————
    My Hardware:
    Core i7 2.67GHz; Nvidia GTX580, 12 gig RAM Win7 64bit.

    My Software:
    Vegas Pro V11 with Boris Continuum Complete 7, VASST Ultimate S; Bluff Titler; AE5; PhotoPaint and other stuff.

  • Abraham Chaffin

    March 5, 2012 at 9:08 pm

    When you view this page in your browser do the ads display?
    https://forums.creativecow.net/readpost/1/858948
    If they do, you have Javascript enabled.

    Abraham

  • James Houghtaling

    March 5, 2012 at 9:39 pm

    No ads on my browser – that would be thanks to Adblock Plus. As I mentioned in an earlier reply, if I turn Adblock off, the player appears. I’ve had this happen on other sites like local news websites where their videos look like ads to adblock and won’t display. I just never made the connection.

    —————
    My Hardware:
    Core i7 2.67GHz; Nvidia GTX580, 12 gig RAM Win7 64bit.

    My Software:
    Vegas Pro V11 with Boris Continuum Complete 7, VASST Ultimate S; Bluff Titler; AE5; PhotoPaint and other stuff.

  • Abraham Chaffin

    March 5, 2012 at 9:41 pm

    Sorry, I had missed that you mentioned Adblock Plus. That must be it then. Sorry we don’t have a work around for that right now.

    Abraham

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