Cannot get CS3 serial

[Sascha Verwiebe]

from the adobelabs site:

“Important note about serial numbers: Your After Effects 7.0 serial number contains 24 digits. The After Effects About box does not list the complete number. Please locate your number in your After Effects 7.0 packaging. Read more information about how to find your serial number. Please note that serial numbers are platform-specific. Volume licensing customers, those wishing to switch platform (Windows to Mac or Mac to Windows), or those experiencing problems with serial numbers should

send a message to aftereffectscs3preview@adobe.com

Please do not call Adobe customer service or technical support as they will not be able to assist you.”

s.

[Gus Franklin]

I’m in the same boat. When I tried to e-mail the address listed, it was returned back to me as undeliverable. BTW, I used my 24 digit serial, not the splash screen one.

[Brian Charles]

Same here. Production Studio Premium, email returned.

I can only assume that those parts of the adobe labs site aren’t wired up yet.

[Ronaldo Montalvo]

using my mac afx 7.0 serial number i was able to get a new 24 digit temp serial# from adobe labs but after i downloaded and installed the new beta afx, when i try to enter the new number it says it is not a valid serial number. the app will apparently only run for two days in this mode.

[Brian Charles]

I just got the official response from Adobe:

“There are several known issues with serial numbers right now, please
check the Adobe Labs forums for updates.

1) Volume License serial numbers are not accepted by the web site. We
are implementing a manual process for Volume License Serial numbers but
it is not complete yet.

2) CS2 upgrade serial numbers are not being accepted.

3) Production Studio Serial numbers are not being accepted.

Please enjoy the software in trial mode, it is functionally equivalent.
We expect to have these issues ironed out before the trial expires.

Thanks,

The After Effects Team”