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  • Adobe Premiere Pro

    cannot export h.264 in premiere

    Posted by Jeremy Dorris on January 4, 2016 at 5:56 pm

    After the latest updates to Adobe Premiere Pro we can no longer export h.264. It has always worked fine.

    I am getting errors like this…
    incomplete video codec found in the preset. Preset load failed

    and

    “Quicktime Export Error
    Quicktime for windows cannot export H.264 on computers that have more than 16 CPU cores due to a problem in the Apple H.264 compressor component.”

    Any idea what would suddenly do this with the latest update?

    We are running Windows 7. If you think more details are needed let me know and I will get those.

    Thanks

    Torsten Gruenwald replied 10 years, 3 months ago 3 Members · 3 Replies
  • 3 Replies

  • Ann Bens

    January 4, 2016 at 11:53 pm

    Do you have a machine with 16 or more cores?

    ———————————————–
    Adobe Certified Expert Premiere Pro CS6/CC
    Adobe Community Professional

  • Jeremy Dorris

    January 5, 2016 at 1:44 pm

    yes, however this machine has been working like this for a long time. Suddenly after doing the most recent CC updates it will not work, and is giving me these errors.

  • Torsten Gruenwald

    February 16, 2016 at 11:58 am

    update QuickTime
    or using an alternative QuickTime?
    do you using VCL Player, reinstall…
    reinstall Premiere and display driver…

    http://www.greenwoodworx.com
    video-production and media-productions, Berlin

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