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Cal Digit Hard Drive dropping frames when capturing
Caldigit drive is connected via firewire 800 (camera as deck is connected by FW400) and set up as RAID 0. (and yes scratch disk is set to Caldigit drive and i did set drive to MAC OS Extended in utilites)
I am capturing on a Mac G5 in FCP studio- external hard drive is a Cal digit VR, 2TB set at RAID 0- When I try to capture SD footage from a mini DV tape (Panansonic camcorder as deck) the capturing starts just fine but then it rewinds back to cue the In point again-and then stops capturing with a dialog box stating “dropped frames detected on last capture.” I have tried several tapes from this production and this happens consistently.It looks like its the new Cal Digit external hardrive (hooked with a FW800) I tested the tape with a less expensive Western My Digital external drive and i am not having a problem at all. Previously I transferred data using firewire daisy chained MyBooks (less quality drives) and did not have this problem– is this new more powerful Cald Digit drive more demanding (on the FW port)?
Thank you -
7 Replies
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Call CalDigit. They have great tech support.
Shane
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Read my blog, Little Frog in High Def -
Codri,
In an effort to help, we are wondering if you’ve enabled “turbo mode”
https://www.caldigit.com/KB/index.asp?KBID=25&viewlocale=1
You’re welcome to call us for support, also, so that we can gather more information to solve your issue.
Thanks.
Jon Schilling | Director of Business Development
CalDigit Inc
phone 714-572-9889 X234
fax 714-572-9881
web http://www.caldigit.com
email jons@caldigit.com
skype cgijon
office 1941 Miraloma Ave. #B Placentia, CA 92870 -
Second that wholeheartedly!! CalDigit will do whatever it takes to get you going. Can not recommend them highly enough.
Scott Davis
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It is usually best practice to separate your video input from your storage input. If you put your fw400 camera on a separate bus than your fw800 storage, you will probably get the necessary throughput for capturing.
Jeremy
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Thank you- I’ve called Cal Digit and they recommended some of the troubleshooting mentioned above.
CodriCA
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Hello John- Thank you for your response- I have tried turning on turbo mode following the instructions below, provided by a very helpful CalDigit tech support person
-eject Cal digit from FW
-push right buttonb ( wait for “Loading”)
-go to third choice” Miscellaneous Configuration”
-“file manuals”
-Turbo -OK
but when i went set it the “file manuals” choice with “turbo OK” selection does shows up on LCD screen- only “beeper off/on” and “turn on cfg default”
Not sure what to do next to turn on the “turbo” option which was recommend as a solution for dropping frames /capture problem with this driveThank you
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How do I separate these? Ddo i ned a PCI card with FW ports? This would be for a MAC G5 3 years old. Thank you
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