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Bugs in v5.7.2 for NTSC
Hi Shane, Matt, Kristian, Luke and well everybody else at BMD:
I have QuickTime Pro 7.1.3, Decklink driver v5.7.2, Adobe Premier 1.5.1 and have them installed in a Supermicro Motherboard X5DA8. I have 2 Gigs of RAM and a U320, four drive RAID 0 setup.
Since upgrading to Premier 1.5.1, and QuickTime Pro AND DeckLink v5.7.2, I have had nothing but problems with audio. The video is OK, but the audio is not played back correctly in Premier if the media on the timeline is an MOV. All the videos are uncompressed 8 or 10-bit NTSC sequences.
If I convert the MOV to an AVI, the media (audio and video) plays on the timeline without any problem (that is until I put an MOV video on the timeline or Project Window again. At that moment, all the audio mutes.)
The audio of a converted AVI file (from Qucktime to AVI) plays back on Windows Media Player without a problem and are output correctly from the DeckLink SPDIF-out connector.
Quicktime files play back on Quicktime player with the audio being output correctly from the DeckLink SPDIF-out connector also.
Funny thing is that when I load the exact QuickTime in Deck control, nothing is output from the DeckLink SPDIF-out connector.
Now hold on, there’s MORE…
I do all my capturing with Deck control.
Since updating the softwares for QT, DeckLink and Premier Pro 1.5.1, I am no longer able to correctly capture the audio of the media I am capturing.
The audio plays back out of sync immediately. It appears to go out of sync ever so often so it’s not something you can correct in Premier, by sliding the audio track back into alignment with the video.
I did a test to understand how this is happening and here’s what I found out:
I digitized with Deck Control a six second NTSC 10-bit sequence. It starts at 00:01:00:00 and ends at 00:01:06:00 on the videotape.
Exactly at 00:01:4:29 I have a one frame sync mark. This is a yellow colored image with corresponding 1 KHz tone.
When digitized and played back on the Premier Pro NTSC timeline, the sequence lasts for six seconds and one frame, the video sync mark is seen at 4:29, BUT the audio sync mark is heard at 5:12. This is an 13 frame difference in a six second sequence!
Now, to tell if the capture offset was correct, exactly at the 01:00:00 point, where my capture begins on tape, I have another one frame sync mark. This means that at the start of capture I have a one frame sync point and at exactly 4:29 (00:01:4:29) I have a second one frame sync mark.
The result is that on the Premier Pro 1.5.1 NTSC timeline, my MOV media begins with the one frame audio&video sync mark played correctly and in sync, yet on the second sync mark, the video and audio are out of sync. The second image sync mark is seen at 4:29 but the audio sync mark is heard at 5:12.
I don’t know what to do as I can’t use my DeckLink Pro card any more.
Somebody else here said they had similar problems but with Premier Pro 2.0 on a Supermicro X5DAE-G2 motherboard.
Can you help me out here?
Paul -
8 Replies
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Forgot to mention that:
I have the normal 32-bit version of Windows XP with Service Pack 2 (in Spanish) and here’s what’s installed in the PCI-X slots:
PCI Slot #1 Viewcast Osprey-560 (94-00193-02) PCB Revision
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When you import a Quicktime file the Audio is required to be conformed for playback on the Premiere Pro Project.
Recommend using the Premiere pro capture functionality for a more consistent workflow.
As you are on PC I would recommend using AVI extension as this is the native format.
please email pcsupport@blackmagic-design.com if you have further issues.
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Hi Andrew,
I’m writing here as opposed to directly to PCsupport because it is a serious issue and its clear to me that certain Supermicro motherboards do not work well with Adobe Premier, QuickTime and BlackMagic software.
The issue is that the audio goes out of sync in a way that cannot be fixed on the Premier timeline. Your solution of capturing via Adobe is a great one, that is until you try doing it on a Supermicro motherboard, when the Hard drives for the RAID are attached directly to the Adaptec AIC-7902 dual channel Ultra320 SCSI connectors on the motherboard itself (which is what I’ve done).
This combination will not allow the user to capture video and audio correctly within Adobe Premier (It never has in recent time… last three years of BMD software updates.) The captured end result is worse within Adobe Premier 1.5.1 than the end result of trying to capture using Deck Control with the present limitations.
Somebody had suggested, as I think you just have, that I use AVI extensions. I can’t capture within Adobe Premier. The only way I can capture an AVI is within Deck Control and to do this I need the MJPEG codec. Yet this is an 8-bit only codec, and I need a 10-bit codec for most of my work.
I think it’s clear this is a software issue that has killed BlackMagic Design Deck Link Pro cards in X5DA8 Supermicro Motherboards. A motherboard I have to say BMD recommended in writing as suitable for Deck Link Pro cards.
On a different topic, Adobe Premier Pro 1.5.1 conforms ALL media when invoked on the Project Window. This includes AVI and QuickTime media. So if my capturing application (Deck Control) messes up the audio upon capture, even if I use the MJPEG media, the audio still goes out of sync in an unpredictable way.
It was suggested to me that to be able to monitor the sound, in the present conditions, I bypass the audio from Decklink Audio to Premier Pro Windows Sound.
“(Edit/Preferences/Audio Hardware.)”
I tried this and it does allow me to again listen to the audio of NTSC MOV files on the timeline. Yet the audio still goes out of sync, ever so often.
THIS IS THE KILLER ISSUE
Regards,
Paul -
Hi Paul,
Thanks for the extra details you sent to Matt via email. I think a lot of the problems you are seeing are related to running mixed vintages of software and the short version of this is that we would recommend you upgrade to Premiere Pro 2.0. I don’t think that the X5DA8 has anything to do with this issue you are seeing and the issues are almost definitely due to software.
While you have the latest QuickTime 7.1.3 and DeckLink 5.7.2 drivers, you’re running the older version of Premiere Pro 1.5.1 which was released about 8 months before QuickTime 7 was released for Windows. We simply don’t know how your QuickTime movies will work with Premiere Pro 1.5.1 as QuickTime 7 was not around when Premiere Pro 1.5.1 was developed and so even Adobe could not have tested with it.
If you want to use the newer features in our current drivers, then you will need to use Premiere Pro 2.0, QuickTime 7.1.3 and DeckLink 5.7.2 drivers together. If you continue to use Premiere Pro 1.5.1, then I would recommend you uninstall QuickTime 7 and revert to QuickTime 6.5.2 and previous DeckLink drivers which can be found at software archives. Premiere Pro 2.0 was released in January 2006 so I would suggest the DeckLink 5.3.1 drivers which were released in December 2005. Newer versions of drivers focussed on support for Premiere Pro 2.0.
As a general rule of thumb, it’s a good idea to use software that is all of the same generation and would have been tested with each other. Our latest drivers receive a lot of testing with the latest versions of video applications and there is less focus on testing with older applications as they were fully supported with older drivers.
I hope this helps and please let us know if updating to Premiere Pro or back-dating to QuickTime 6.5.2 and Decklink 5.3.1 helps.
Regards,
Luke Maslen
Blackmagic Design -
Hi Luke,
Thanks for taking the time to investigate this issue. I appreciate your efforts in helping me out.
The fact remains that it was already established on October 19, in this forum, that Adobe Premier Pro 2.0, with a Supermicro motherboard, QuickTime Pro 7.1.3 and BMD v5.7.2 exhibit the same symptoms as described above.
Besides, Deck Control from BMD v5.7.2, upon capturing video inserts a 13 frame (audio / video) delay on any 6 second sequence!(it ads/repeats frames as it captures.) Here Adobe Premier has nothing to do with the processes involved. So the fault remains within BMD as not even its Deck Control application can capture correctly with the present BMD / QT software versions involved.
Upgrading to Premier Pro 2.0 is not the solution in my case (as I will end up exactly where I am right now.
Downgrading to BMD 5.3.1 and QuickTime 6.5.2 is not the solution either as QuickTime 7.1.3 cannot truly be uninstalled once installed on a PC.
It has also already been established that I cannot capture video and audio from within Premier so I
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Hi Paul,
[Paul Thurston] “The fact remains that it was already established on October 19, in this forum, that Adobe Premier Pro 2.0, with a Supermicro motherboard, QuickTime Pro 7.1.3 and BMD v5.7.2 exhibit the same symptoms as described above.”
Can you please provide the URL to the relevant posting as I’ve looked through a bunch of Oct 19 postings and have not found this information. I need to review that information and see what facts can be established so we can attempt to replicate the problem and then present it to our engineers for resolution. However I can’t do that at the moment as I haven’t found the key posting to which you have referred so the URL would be very helpful.
You might also wish to try the free Premiere Pro 2.0 trial to see if it helps, once you have found a compatible graphics card for your PC.
[Paul Thurston] “Besides, Deck Control from BMD v5.7.2, upon capturing video inserts a 13 frame (audio / video) delay on any 6 second sequence!(it ads/repeats frames as it captures.) Here Adobe Premier has nothing to do with the processes involved. So the fault remains within BMD as not even its Deck Control application can capture correctly with the present BMD / QT software versions involved.”
Where are the frames added or repeated? Does it happen throughout the clip or just at the start or end? Are the added frames blank or do they contain an image from your video clip?
[Paul Thurston] “Downgrading to BMD 5.3.1 and QuickTime 6.5.2 is not the solution either as QuickTime 7.1.3 cannot truly be uninstalled once installed on a PC.”
I am only aware of problems uninstalling QuickTime 7 on 64-bit editions of Windows. Are you running the regular 32-bit version of Windows XP Pro with Service Pack 2?
[Paul Thurston] “This explains why I have never been able to capture correctly video / audio from within Premier as I have an Nvidia GeForce FX 5200 and this card is not supported.”
Are you going to update the graphics card for compatibility with Premiere Pro? If so, I would be very interested to know if this changes the behaviour you see when capturing with Blackmagic Deck Control.
Regards,
Luke Maslen
Blackmagic Design -
Hi Luke,
I talked over our problems with others here and we
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Finally somebody is having same problems as I do since the very beginning of the Decklink use. I have addressed to forum (https://forums.creativecow.net/cgi-bin/new_read_post.cgi?forumid=124&postid=861650&threadid=861600&pview=t) but after some unsuccessful ideas there were no progress. It simply can not be isolated and manually repeated. We are now used to work while system is crashing couple of times per day (two equal editing PCs), but this is not what we are aiming at. So same audio problem as soon when there is any .mov file in project/timeline. Removing .mov resolves this problem but not until PC is rebooted. I am using latest BMD 5.7.3 and PPro 2.0 as well as latest boards, cards and raids bios/driver. Of course board is Decklinks recommended Supermicro X6DEA8-G2 with Nvidia and RocketRAID 2220 (8 WDs). It never worked fine, was crashing with PPRO 1.5 but differently, than usually Premiere (ver 1.5) was crashing, now the system. Mentioned system is Windows XP SP2 media center edition with all latest updates. Unfortunately, I am not able to use workaround with board’s build in audio, so I need Decklinks driver to operate properly by all means. System is set o operate in PAL mode.
Any ideas?
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