BSOD’s

[Alex Gerulaitis]

Hi Dave,

For the graphics card, it’s usually 2 or 4; for the Studio card – any other one except PCI of course.

What does the BSOD screen say? Anything in the Windows logs? How often do these BSODs happen and is there any pattern to them (at what point in the booting, application start or editing)?

Have you tried rolling back the driver?

…running the system w/o the card for a few days to see if BSODs go away?

…Installing a fresh Win7-64 on a separate disk or partition (along with your editing app, and the BMD driver) and seeing if the problem recurs?

There is a small possibility the card itself is bad and causing problems; zeroing in on it would require borrowing / getting another BMD card just to see if the problem recurs.

Alex Gerulaitis
Systems Engineer
DV411 – Los Angeles, CA

[David Albin]

Alex, thanks for the reply. I have tried rolling back the driver and still have the same issue. I have pulled the card and the problem goes away, unfortunately I don’t have a spare card to test out.
I may try doing a clean install and see what happens. I will make note of the bsod error next time it happens.

[Ericbowen]

What video and Audio driver versions are you running? You can find the Video driver version by right clicking on the desktop and selecting the Nvidia Control Panel. Then Select Help from the top and system information. The driver version should be listed there.

Eric-ADK
Tech Manager

[David Albin]

I have 311.35 running on a Quadro 4000

[Ericbowen]

Try this driver:

https://www.nvidia.com/object/quadro-tesla-grid-win8-win7-winvista-64bit-320.78-whql-driver.html

Eric-ADK
Tech Manager

[David Albin]

I’ve avoided updating the drivers as I’ve tried to stay with Adobe certified drivers. I’m not sure how often Adobe actually certifies drivers, but obviously my driver is quite old. I’ll give it a try and see if it helps.