bridge won’t open

[Todd Kopriva]

Can you open Bridge on its own (from the Finder or the Windows Start menu)?

BTW, it really helps if you give more information when asking a question—at least application version numbers and operating system.

———————————————————————————————————
Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
———————————————————————————————————

[Suzin Daly]

I can open bridge from the windows startup
Still can’t open from AE Animation, browse pre sets

application version 10.5.10.253 [AE 5.5]
2% use of 8.0 GB
Windows 7

[Bryan Dicerb]

I have the same issue with mine. I can’t open bridge within after effects, but can open it from finder.

I am on lion / cs 5.5

[Suzin Daly]

I tried calling the tech support, which happens to be in India. I was told to uninstall the suite, use clean sweep, then reinstall.

I don’t trust their knowledge. Any thoughts?

[Suzin Daly]

Correction Clean Script

[Bryan Dicerb]

I originally did the demo and then after a couple weeks I bought it and entered in the serial number. I never tried the bridge during the demo so don’t know if it worked before,

[Todd Kopriva]

> I don’t trust their knowledge. Any thoughts?

My thought is that you should try what the Technical Support professionals recommended.

If it doesn’t work, then let them know so that they can escalate the case up the chain to someone else.

———————————————————————————————————
Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
———————————————————————————————————

[Suzin Daly]

I followed instructions, such as deleting preferences, closing down the program and restarting. It was told to , unistall the Suite, use clean script which will wipe out every Adobe program on my computer. Then reinstall CS5.5 suite and every other adobe program that was removed. I was told the link is broken in AE to browse pre sets.

The last time a few years ago when I followed blindly I almost wiped out my computer. I was smart enough to stop, when I got turned over to the manager, I was given an 800 number that hooked me up with tech in USA. Solved the problem…I lost the number. Maybe it has been discontinued… there you have it

[Todd Kopriva]

Please respond with the case number for your case with Adobe Technical Support.

I can use that to check on the status of your case and see what can be done to get you help.

———————————————————————————————————
Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
———————————————————————————————————

[Suzin Daly]

Case: 0182676917

This might help Bryan DiCerb, who is having the same problem.