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Bought Premiere Pro CC, still having problems!
I was using the trial version of Premiere Pro CC on my Windows 8 highly configured PC for a client’s wedding video project!
The trial ended yesterday and I bought the monthly subscription.
Now when I open the project, all the .MTS files are showing as RED and question mark in Import pane!
Not the video, not even the audio for it is working!
See this screenshot,
https://d.pr/i/TyePI took one file as an example
I imported the same file again and the file showed up good. The vidoe played, but the audio is missing. WHY ?
See this screenshot,
https://d.pr/i/cZ3uI even compared both the files path and they both are exactly the same.
See this screenshot,
https://d.pr/i/k8SkThen howcome it shows as question mark ?
Why is the audio not playing ?
This never happened with me in CS6 , and we did over 50 projects from MTS files.Let me know, how to fix this!
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4 Replies
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Strange one, I would say check your footage interpretation, perhaps try conforming the footage (just to see if it solves the problem) https://rarevision.com/5dtorgb/
Also found this Ppro forum thread that might help:
https://forums.adobe.com/message/5073904Sometime it takes a while for pro to update its codecs, if symptoms persist, perhaps contact adobe supoort (although free up some time to do this as it can take a while to get through)
“Life’s a progress bar”
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Your footage is ‘offline’ and you need to relink it. in your project panel, select the media with the question mark and right click and select ‘link media’. from there it will ask you to locate the media using a media browser type window. navigate and find the missing file and assuming that all of the media is in the same place it was last time, Premiere pro will automatically relink all of the media in your project.
media going offline is most common when someone opens a project with a new version or if they have moved their project from one drive to another.
Hope this helps.
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Nick, how to check that and confirm ?
Dennis, do you mean, go and right click on all 578 .MTS files and link them one by one ?
And we have never moved drives or files or folders. We just went from trial to full version and this problem.
Very irritating.
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Just installed all the updates again, clicked on SYNC settings and restarted and the audio works now and all files are back!
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